Warehouse Associate

Warehouse Associate

Compensation: $19.00-$21.00 per hour

Schedule: 8am - 5pm

Responsibilities

• Load, unload, move, stage, sort, and position inventory from loading docks, delivery trucks, and storage areas using approved lifting techniques and appropriate material handling equipment (MHE) such as pallet jacks, carts, and dollies.
• Pick, pack, label, and prepare freight for shipping and delivery in accordance with operating procedures.
• Label, scan, track, and document freight using handheld scanners and company systems to ensure accuracy and documentation integrity.
• Verify incoming shipments against packing lists and ensure compliance with consolidating, receiving, and staging procedures.
• Store cargo in assigned locations using cargo boards, pallets, and designated storage methods.
• Fulfill daily picking and order requirements in accordance with KPIs and client SLAs, following established picking procedures.
• Report inventory discrepancies, shortages, or picking issues promptly to the Warehouse Supervisor.
• Perform Value Added Services (VAS) according to client and department store guidelines, including ticketing, labeling, hanging, folding, and inspecting inventory.
• Follow inventory control procedures to manage shortages, discrepancies, and adjustments, coordinating with the Inventory Supervisor as needed.
• Complete quality checks and cycle count requests, documenting findings and reporting results as required.
• Ensure outbound shipments meet quality assurance standards based on designated carrier, order type, and client requirements.
• Pack and process orders according to client‑specific and order‑type procedures to ensure accuracy and shipment integrity.
• Apply correct packing and shipping labels, ensuring proper placement and compliance with shipping requirements.
• Stage completed orders in assigned outbound locations based on order type and carrier.
• Execute replenishment activities by transferring pallets and cartons to designated pick or pallet locations to support open orders.
• Inspect and process returns by identifying damaged inventory versus stock eligible for return to inventory and restocking accordingly.
• Communicate space constraints, operational roadblocks, or safety concerns to the Site leadership.
• Support daily/routine maintenance of the warehouse/site, including but not limited to sweeping, collecting empty boxes, debris, and shrink wrap from the floor, gathering and disposing of trash, and operating a cardboard baler.
• Safely operate and assist with material handling equipment and dock tools, following all safety, OSHA, and PPE requirements.
• Work assigned schedules, including nights, weekends, holidays, and overtime as required by business needs.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or General Education Development (GED) equivalent required.
• Certification/Licensure: Valid forklift certification/licensure (or ability to obtain prior to operating equipment) preferred.
• Willingness and ability to learn and use warehouse, logistics, and shipment‑tracking systems, handheld scanners, and office tools in a fast-paced, metrics-driven environment.
• Communication: Ability to communicate effectively in English, verbally and in writing, to understand safety and operational instructions, work assignments, and freight documentation.
• Ability to recognize numbers, labels, barcodes, and freight markings accurately, and to perform basic arithmetic to verify freight counts, quantities, and weights.
• Basic arithmetic skills to verify freight counts, quantities, and weights.
• Technology: Willingness and ability to learn and use basic computer systems, handheld scanners, and freight-tracking devices.
• Equipment: Ability to safely operate box cutters, cardboard balers, and material handling equipment (MHE) such as pallet jacks, dollies, hand trucks, order pickers, pallet riders, conveyors, dock plates, dock levelers, sit-down/stand-up forklifts and reach trucks (with company-assisted certification/training), and/or other specialized MHE as required by the site.
• Ability to maintain regular and predictable attendance.
• Physical Demands: Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8-12 hours per/shift, with the ability to lift, push, pull, and carry freight up to 50lbs without assistance, with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift, multiple times per/week.
• Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting). Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise.

Forward Air is an Equal Opportunity employer.