Healthcare Support Specialist

About the Role This position works closely with Relationship Managers to attain team and department goals. They provide exceptional customer service along with operational soundness and are active in generating revenue for the department. Maintain high‑quality customer service while providing full retail bank services for Private/Healthcare clients, including wires, new accounts, CRE loans, consumer loans, commercial loans, and account maintenance. Regularly provide proactive solutions and problem resolution for clients and peers. Cross‑sell and refer all relevant bank and investment needs to Relationship Managers to assist clients in reaching their financial objectives. Update and maintain CRM software in an accurate and timely manner. Provide dedicated support to Healthcare Relationship Managers for inquiries and/or research needed to enhance, develop, and maintain customer relationships. May work directly with clients to set up appointments with Relationship Managers and request financials as needed. Ensure process is followed to minimize fraud. Demonstrate compliance with all bank regulations for assigned job function and apply to designated responsibilities—knowledge may be gained through coursework and on‑the‑job training. Keep up to date on regulation changes. Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training. Maintain a working knowledge of the Bank’s written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations. May be asked to coach, mentor, or train others and teach coursework as a subject‑matter expert. Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words. Take personal initiative and provide a positive example for others to emulate. Embrace the vision to become the “Business Bank of Choice.” Perform other duties as assigned. About You High school diploma or equivalent (preferred). 2 years of experience as a Personal Banker, Commercial Assistant, or other relevant work experience (required). High level of accountability and responsibility for achieving both personal and Bank goals. Ability to effectively multi‑task. Knowledge of and ability to service deposit products, online banking, credit and debit cards, consumer lending products, and merchant services. Ability to present oneself professionally. Excellent communication, interpersonal, and client service skills. Ability to work independently and within a team in a constantly changing business environment. Self‑starter who is willing to accept additional responsibilities as opportunities arise. Proficient with Microsoft Office and any banking software used in the department. Customer‑focused service and sales skills. May have understanding of consumer and commercial lending. Overall knowledge of bank operations. Build knowledge, skills, and experience in all functions required as a Healthcare Support Specialist. Pay Pay range for this role is $25.00 to $33.00 per hour. The final rate will depend on job‑related knowledge, skills, experience, education, and geographic location. Performance‑based incentive compensation may be available. Primary Location Fully onsite at 1301 A Street, Tacoma, WA 98402. Ability to work exclusively at the posted location(s) is required. Benefits Comprehensive healthcare coverage (medical, dental, vision). 401(k) retirement savings plan with an employer match for qualifying contributions. Employee assistance program. Life and disability insurance. Tuition assistance. Mental health resources. Identity theft protection. Legal support. Auto and home insurance. Pet insurance. Access to an online discount marketplace. Paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins on the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity Columbia Bank is an equal‑opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: View email address on click.appcast.io. #J-18808-Ljbffr Columbia Bank