Insurance Customer Service Agent

Job Description

Job Description

Salary above is a range and will be determined by your experience level. If highly experienced in insurance, the top of the shown range will be adjusted according to your experience. At The Hutch Agency, we believe that exceptional customer service is the cornerstone of trust and loyalty. Located in Proctorville, Ohio, we're a dedicated team committed to providing our community with outstanding insurance support. We're not just about policies; we care about people, and we're looking for someone who shares that passion. As our Insurance Customer Service Agent, you'll be the first point of contact for our valued policyholders, offering a helping hand and clear guidance. You'll play a crucial role in ensuring everyone who interacts with The Hutch Agency feels heard, understood, and well-cared for. If you have a natural talent for making people feel comfortable, are an easily understandable and effective communicator, have a knack for problem-solving, a desire to listen and learn along with a warm, inviting demeanor, you'll fit right in here. You must be comfortable selling insurance products to those that desire them. Your follow-up, attention to details and organizational skills must be at the top of your game. Come grow with us and make a real difference in the lives of our policyholders.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Agency Paid Licensing

Opportunity to earn bonuses

Opportunity to earn commission

Responsibilities

Be experienced.

Take pride in learning insurance and helping teammates.

Be the friendly voice that policyholders connect with for their insurance needs.

Answer questions about policies, billing, and coverage with clarity and patience.

Assist policyholders with policy changes, endorsements, and updates.

Process payments and explain billing statements clearly.

Help policyholders through the initial steps of the claims process.

Provide quotes (once properly licensed) and have effective follow-up skills on those quotes.

Quickly and efficiently reach out to leads that have indicated an interest in obtaining a quote from our agency.

Offer other insurance products to existing customers that they may not have with the agency, for example, home no auto, auto no home, umbrella or life insurances to round out existing accounts to properly protect our customer.

Requirements

Proven customer service experience, preferably in the insurance industry.

Excellent communication and interpersonal skills.

A genuine desire to help people and solve problems.

Basic computer proficiency and ability to learn new systems.

Strong organizational skills and attention to detail.

High school diploma or equivalent.

Be willing to complete P&C and Life/Health licensing within 30 days after hiring if not already licensed.