Parts Manager

Overview We are working with a well-respected multi-location equipment dealership that's looking to bring on a Parts Manager to one of their locations. This person would be in charge of all the parts and inventory along with doing some sales themselves. Responsibilities Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc. Develop and maintain positive and professional relationships with manufacturer partners. Know the specific SSA customer base and the product base which will be the source for revenue generation for the Store. Ensure parts counter staff effectively facilitate the point of sale process, keeping customer service levels high. Develop selling skills through on the job training. Handle customer parts inquiries including resolving customer complaints/issues. Oversee marketing and merchandising of the parts department to maximize revenues, including developing sales plans in line with market opportunities and Store/Company initiatives. Ensure customer satisfaction for all parts encounters with customers. Place emergency parts orders to ensure customer satisfaction. Maintain a safe work environment and ensure all department employees understand and follow safety policies and procedures. Be a role model in the areas of environmental health and safety. Oversee upkeep and overall appearance of the parts department. Manage administrative work associated with the parts department, including work orders, parts ordering and returns. Oversee the efficient completion of all paperwork related to the parts department. Provide ongoing training and development for all parts department employees. Qualifications 3 or more years of work experience in related parts and operations Ability to effectively lead and manage people Effective at time management and multi-tasking Comprehensive understanding of internal and external business Demonstrated strong verbal and written communication skills Ability to effectively and efficiently resolve employee and customer conflicts Demonstrated ability to operate in a fast-paced, changing environment Demonstrated client service skills and the ability to develop strong business relationships Demonstrated strong negotiation and closing skills Demonstrated ability to handle highly confidential and sensitive information Excellent organizational skills Demonstrated ability to prioritize work and meet deadlines efficiently Keen attention to detail and a high level of initiative with the ability to work independently Ability to perform in a fast-paced, stressful work environment Ability to handle and resolve frequent interpersonal conflict Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. #J-18808-Ljbffr Gpac