Senior Professional Services Consultant

Job Description

Job Description

Who We Are

Each of us at Yoodli has faced our own communication challenges — overcoming a lisp, freezing during a job interview, feeling anxious about speaking up. That shared empathy shapes a culture that's uplifting, inclusive, and deeply authentic. We value humility , a bias for action , and the belief that we win together .

Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a problem we've personally lived. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets.

We've raised $60M — including a $40M Series B led by WestBridge Capital — backed by Madrona, Neotribe, Cercano, and incubated at the Allen Institute for AI. We're valued at $300M and grew revenue 900% year-over-year.

Our customers include Google Cloud, Snowflake, Databricks, RingCentral, SAP, FranklinCovey, KornFerry, Sandler Training, Toastmasters, and many more — with learners in over 150 countries. Results speak for themselves: Google Cloud certified 15,000+ reps without scaling headcount. Snowflake recovered 1,200+ manager hours per quarter. Harness cut training review time by 75%.

We've been featured in TechCrunch, Axios, The Information, Forbes, Fast Company, and more.

Try the platform free at yoodli.ai.

• TED Talk with our "Why"
• Explainer on experiential learning

About the role:

Reports to: Diana Cappello, Director Solutions Engineering

We're hiring Senior Professional Services Consultant to accelerate customer success post-sale by providing specialized, technical, and advisory support that goes beyond the standard Customer Success model.

In this role, you'll scope and lead technical implementations and integrations, solve complex reporting workflows, and customize Yoodli to fit customer needs through roleplays, personas, and scorecards.

This role is perfect for someone who is eager to roll up their sleeves as a technical problem solver for Yoodli customers. If you like to build processes and structure to scale the company to new heights, this is for you. You'll work closely with Customer Success, Support, and Sales Engineers, clarifying boundaries and delivering high-impact, billable work that drives adoption and outcomes. You will also design the Professional Services offering, process and possible future team.

What You'll Do

• Lead Technical Implementations Own post-sale onboarding with a focus on LMS, HRIS, CRM, Convo Intelligence, SSO, and web embed integrations
• Configure complex workflows and reporting solutions
• Serve as the technical lead in customer rollout projects
• Customize and Build Content Create tailored roleplays, personas, and scorecards aligned with customer workflows
• Ensure training and content are embedded and role-relevant for end users
• Collaborate Across Teams Work with CSMs (adoption and training), Support (technical troubleshooting), and Sales Engineers (pre-sales and scoping) to create a seamless customer experience
• Clearly delineate responsibilities with other teams to reduce overlap and ensure efficiency
• Define standard operating procedures
• Collaborate on better professional services pricing and packages

You're a Fit If You…

• Have 7+ years of experience in professional services, implementation consulting, or sales engineering in SaaS
• Are comfortable with both technical configuration (integrations, reporting workflows, system setup)
• Thrive in cross-functional environments, balancing Customer Success, Support, and Sales Engineering touchpoints
• Are eager and hungry to learn and teach—excited to share your expertise as a technical advisor while delivering immediate impact
• Enjoy translating customer needs into scalable, high-quality solutions

Bonus Points

Prior experience with LMS, CRM, or SSO integrations

• Background in sales engineering or technical consulting
• Exposure to customer-facing training or content customization work

Why Yoodli

• Competitive compensation ($160,000 - $185,000) + meaningful equity
• Full benefits: healthcare, dental, vision, 401k, flexible PTO
• High-impact, mission-driven work with direct customer feedback loops
• Work with a humble, driven, deeply collaborative team
• A product you'll use and believe in – every single week