Group Sales Manager

Reports to: Sr. Director of Ticket Sales and Service Direct Reports: 5 Group Sales Account Executives FLSA Status: Exempt Application Deadline: Rolling Application Work Location: Ochsner Sports Performance Center; 5800 Airline Drive, Metairie, LA 70003 Our Mission And Your Impact The New Orleans Saints, New Orleans Pelicans, and Laketown Squadron proudly represent the NFL, NBA, and G-League using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home. Position Summary The Manager of Group Sales is responsible for driving group ticket revenue and attendance across the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron. Reporting to the Sr. Director of Ticket Sales and Service, this position will lead, coach, and develop the Group Sales team while creating and implementing strategies that grow the group ticket business year over year. What You Will Be Doing Manage the group sales strategy for the New Orleans Pelicans, New Orleans Saints, and Laketown Squadron, with a focus on increasing revenue, attendance, and new business Train, coach, and develop Group Sales representatives through regular one-on-one meetings, pipeline reviews, call coaching, sales training, and performance evaluations; and ensure accurate and consistent lead management, account documentation, and sales activity tracking throughout the Group Sales team Identify and develop new group sales opportunities among businesses, schools, youth sports organizations, nonprofits, faith-based organizations, community groups, and other target audiences; as well as create new group nights, fundraising programs, fan experiences, and community based initiatives for various groups Build and implement prospecting, lead-generation, referral, and outbound sales strategies for the Group Sales team Manage the department’s sales pipeline, revenue forecast, and performance reporting using SeatGeek Unify and EngageRM Collaborate with Marketing, Community Relations, Game Presentation, Ticket Operations, Premium Sales and Service, Corporate Partnerships, and other internal departments to develop and execute group programs Assist with the development and management of the Group Sales budget Help resolve customer concerns and ensure groups receive a high level of service throughout the sales and event experience Represent the organization at games, community events, networking opportunities, and other events that support group sales efforts Perform additional responsibilities and special projects as assigned What You’ll Bring 3+ years of ticket sales or related revenue-generating sales experience, including experience with group sales; sports, entertainment, hospitality, or live-event experience is preferred Demonstrated leadership, coaching, or supervisory experience with the ability to motivate and develop sales professionals Proven track record of achieving or exceeding individual or team revenue goals Ability to develop creative sales programs, theme nights, fundraising opportunities, and group experiences Strong understanding of outbound prospecting, pipeline management, forecasting, and sales performance measurement Excellent verbal, written, presentation, and relationship-building skills Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office, including Excel, PowerPoint, and Word Experience with ticketing and CRM platforms; experience with SeatGeek Unify and EngageRM is preferred Ability to work evenings, weekends, holidays, games, and special events as required All Candidates Should Have Commitment to community and a people-first mindset Strong teamwork and collaboration skills Ability to celebrate individuality and value diverse perspectives High integrity and a proactive, solutions-oriented “winning” mindset What We Offer Medical, Dental and Vision Insurance options 401K with employer contributions Paid parental leave PTO and paid holidays Wellness Program The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process. #J-18808-Ljbffr