Administrative Specialist

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina. Summary: Performs duties of an Administrative Associate but with some authority to step outside the confines of established procedures. They are also considered the subject‑matter authority in the administrative area for the department/clinic. Responsibilities Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions. Coordinating and completing special projects independently or in cooperation with other groups as assigned. Determining administrative needs and making arrangements for conferences, meetings, seminars or other related activities. Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation. Managing departmental information systems. Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation. Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower‑level staff. Assists with screening applications and conducting initial interviews of entry‑level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery. Other Information Education Requirements: High School diploma or GED Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: Two (2) years of clerical or administrative experience; if Bachelor's degree, no years of clerical or administrative experience; if Associate's degree, one (1) year of clerical or administrative experience. Knowledge/Skills/and Abilities Requirements: Customer Focus: makes the customer and their needs top priority and goes the extra mile to satisfy them. Demonstrates ability to resolve customer problems. Technical expertise: understands technical aspects of job. Effectively uses Microsoft Office products to produce reports and documents. Demonstrates ability to learn and master the scheduling system as appropriate. Coachability: receptive to feedback, willing to learn and embraces continuous improvement. Accountability: manages performance to meet expected results. Works to meet internal/external customer requirements. Fiscal responsibility: understands insurance process and seeks to make best decision/referral in interest of customer. Understands relationship of budget and resources to strategic plan. Coaching: shares information, advice and suggestions to help others be more successful. Provides appropriate support and acts as resource depending on situation and employee capabilities. Conflict Resolution: uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation. Solving Problems: uses logic and intuition to arrive at decisions or solutions to problems that achieve desired outcome. Job Details Legal Employer: STATE Entity: UNC Medical Center Organization Unit: UNCH Onc Scheduling Infusion Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.84 - $26.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr UNC REX Healthcare