Phlebotomist II

Pay Range: $21.70hr - $23.25hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients who present for routine health care or diagnostic insights. The PSR II draws quality blood samples from patients and prepares specimens for laboratory testing following established practices and procedures. The PSR II has direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The PSR II demonstrates leadership behaviors while focusing on process excellence, confidentiality, and accurate patient information. Assignments may be in a physician's office, a patient service center, or as operational needs dictate.


Under the direction of the area supervisor, perform daily activities accurately and on time.


Maintain a safe and professional environment.


Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.


Perform verification of patient demographic information/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.


Maintains required records and documentation.


Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.


Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric populations.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all policies and procedures including company dress code, employee health and safety, and core guiding principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover at patient service center or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate superior customer focus, open and transparent communication skills, the ability to accelerate and embrace change, and knowledge of the business.

Required Education:


Training locations may vary based on trainer availability.

• High school diploma or equivalent required.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience:

• 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a patient service center environment preferred.
• Customer service experience in a retail or service environment highly preferred.
• Keyboarding and data entry experience.