IT Support Lead
Stellent IT LLC
IT Support Lead - Foster City, Ca
Immediate start, onsite 5x/week, 3-month contract with strong FT conversion potential.
Ideal Candidate
- Hands-on and successful in a startup/lean tech environment
- Strong with Google Workspace, Mac/PC support, networking and troubleshooting
- Comfortable supporting executives with a high-touch service mindset
- Self-directed, adaptable, able to work through ambiguity
- Builder/fixer who identifies root causes and drives issues to resolution
- AI-forward and comfortable using modern tools to improve IT operations
Environment
Mostly MacBooks + some PCs; Google Workspace (mid-migration from Microsoft/Outlook); Okta SSO across two domains.
Key Skills
- Must: desktop/help desk troubleshooting, SSO, Mac support, Google Workspace
- Not required: network engineering (separate team owns this)
- AI fluency: Claude, ChatGPT, Gemini, Cursor/Grok (enterprise licenses, no data-training risk)
- Best fit: startup background (1 300 employees, Series A C); big tech okay as secondary
Team & Scope
- Direct reports: 1 junior IT engineer (onsite), 1 IT engineer (Bangalore, ~3 wks in)
- Indirect: DevOps engineer (Beijing, 0.5 IT time), DevOps lead (co-located onsite)
- ~194 users globally across 6+ locations
- Reports to COO
Immediate Priorities
- Resolve Google Workspace migration challenges
- Work through IT request backlog (~10 open, ~5 critical)
- Assess and recommend improvements where needed
- Support dual-domain Okta setup complicating new-hire onboarding
- Provide patient, high-touch support for executive team
- Address offboarding gap (access-cut request execution) - top current security risk
- SOC 2 targeted in 4 weeks; ISO already in place
Compliance
- Own SOC 2 point of contact role; maintain existing ISO processes
- Build IT policies, security backup, and data retention procedures from scratch
- Tools: Jamf, MAS360 (surface-level familiarity fine.
Vacancy posted 4 days ago
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