Lead Business Technology Analyst

Lead Business Technology Analyst

Entegra is hiring a Lead Business Technology Analyst. We are seeking a highly collaborative and detail-oriented Business Analyst to join our Business Solutions team. In this tactical, execution-focused role, you will be the engine that turns business requirements into clear, actionable technical tasks for our IT development teams. You will act as the daily bridge between business stakeholders, our users, and IT. If you thrive in Agile environments, enjoy writing detailed user stories, running user acceptance testing, and resolving support escalations, this role is for you.

This is a remote opportunity with candidate residing in one of the following locations:

Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.

Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).

Midwest: Chicago (IL); Indianapolis (IN).

Southeast: Dallas (TX); Irving (TX); San Antonio (TX).

Travel expected at 30%, candidate must reside within 1.5 hours of a major airport and support East Coast (EST) working hours.

What You'll Do

Agile Delivery & Backlog Execution (35%)

• Actively participate in daily Scrum meetings, sprint planning, and retrospective sessions.
• Write highly detailed, actionable user stories that clearly capture product features, acceptance criteria, and functionality for the IT development team.
• Maintain and groom the daily product backlog, ensuring items are organized, up-to-date, and ready for development.
• Track the status of new feature development alongside technical debt mitigation within the sprint cycles.

Support Triage & Issue Tracking (25%)

• Serve as a daily point of contact for triaging user issues, product inquiries, and technical support requests.
• Route escalated bugs and complex tickets to IT development teams, tracking them closely through to rapid resolution.
• Monitor support workflows and ensure service-level agreements (SLAs) are consistently being met.
• Ensure bug fixes are properly logged, prioritized, and inserted into the Agile sprint backlog by the Director.

Quality Assurance & User Acceptance Testing (UAT) (25%)

• Coordinate and execute hands-on User Acceptance Testing (UAT) to validate that developed features functionally meet the original requirements before launch.
• Partner directly with the Platform Adoption & Enablement team during UAT to capture and document critical "voice of the customer" feedback.
• Log, track, and re-test defects identified during the QA and UAT phases.
• Review completed solutions to ensure they align functionally with the documented client or business needs.

Reporting, Metrics & Cross-Functional Coordination (15%)

• Compile platform reporting, user metrics, and data dashboards to support the Director in delivering Quarterly Business Reviews (QBRs).
• Partner with the Director of Operations to coordinate the administrative configuration and release details of new features.
• Coordinate seamlessly with product marketing, operations, and enablement teams to support Go-To-Market (GTM) launches on a tactical level.
• Document meeting outcomes, track action items, and keep project teams informed on day-to-day progress and risks.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• 35+ years of professional experience as a Business Analyst, Product Owner, or similar execution-focused role in a software/platform environment.
• Strong hands-on experience in Agile methodologies, writing technical user stories, and managing product backlogs (e.g., Jira, Azure DevOps).
• Experience executing UAT and managing support triage, ticketing, or bug-tracking workflows.
• Very-high attention to detail, with an ability to connect the smallest experience elements to the big picture goals at the team level.
• Exceptional communication and collaboration skillsat ease coordinating across technical development teams and non-technical business users.
• The position may require some business travel to attend meetings and events as part of its core responsibilities.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Functional Experience - 3 years IT-related experience