Senior Manager, Product Marketing

A Day in Your Life at MKS: As a Product Marketing Manager within PSD Global Service, you will partner with Global Sales, Service Operations, Engineering, Finance, and regional teams to manage key service programs, drive commercial execution, and bring structured service offerings to market. Reporting to the Director of Product Marketing for PSD Global Service, you will play a key role in improving how service offerings are developed, priced, launched, and supported globally. You Will Make an Impact By: Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and internal and customer communication planning. Support global service pricing execution by maintaining price lists, pricing tools, regional guidance, and standardized quoting inputs in partnership with Global Sales, Operations, and Finance. Provide day-to-day commercial support to regional teams, including pricing questions, quote escalations, special requests, and interpretation of service policies, while appropriately escalating strategic or customer-sensitive decisions. Develop practical tools, templates, FAQs, dashboards, and process automation that reduce manual effort, improve quote turnaround time, and increase consistency across regions. Develop and maintain structured service offerings, including refurbishment programs, trade-in programs, extended warranties, service agreements, and other aftermarket solutions. Gather and analyze customer, field service, and competitive feedback to identify service gaps, EOS implications, opportunities for standardization, and potential new service offerings. Support go-to-market execution by developing internal playbooks, sales enablement materials, customer-facing messaging, and rollout communications for approved service offerings. Track the performance and adoption of key service programs and identify opportunities to improve commercial effectiveness, customer value, and operational scalability. Skills You Bring: Bachelor's degree or equivalent experience required. 5+ years of experience in product marketing, product management, service business, commercial operations, or a related field. Experience with pricing, aftermarket services, service agreements, or recurring service offerings preferred. Demonstrated ability to work effectively across cross-functional and global teams. Comfortable operating in a fast-paced environment that requires both strategic thinking and hands‑on execution. Strong analytical, organizational, and problem‑solving skills with excellent attention to detail. Clear, practical communication skills, particularly when working across functions, regions, and cultures. Ability to manage multiple initiatives simultaneously and drive projects from concept through execution. Ability to travel up to 25% based on business needs. Preferred Skills: MBA, advanced technical degree, or equivalent business experience preferred. Experience in PCB, microelectronics, semiconductor, lasers/photonics, industrial equipment, or global service environments preferred. Experience working with global installed‑base, aftermarket, or lifecycle service businesses is a plus. Physical Demands and Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time Ability to remain in a stationary position for extended periods Must be able to communicate information and ideas so others will understand Must be able to exchange accurate information Operates in a professional office environment Constantly operates a computer and other office productivity machinery Ability to observe documents and details at close range In addition to the above responsibilities, the following are considered material job duties of the position: Ability to take and follow directions and instructions. Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner. Access to sensitive and confidential business systems and software, personally identifying information, the company's financial information, and/or the ability to maintain physical security and safety. Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties. MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business. Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy‑related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at View email address on click.appcast.io. If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role. #J-18808-Ljbffr MKS Instruments, Inc.