Business Architect

Intelligent Operations FS Program

The Intelligent Operations FS Program is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer "KYC", Estates, Core Efficiency Package "CEP", Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.

Role Purpose

The BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery. The role owns business & functional requirements end-to-end — from client elicitation through to UAT sign-off — and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.

Key Responsibilities

• Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholders
• Define and own functional labels and process-to-solution traceability; produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)
• Hold and enforce BA scope boundaries — business & functional requirements and UAT sign-off; coordinate with technical architects on To-Be design
• Run structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language delivery artefacts
• Participate in stage-gate reviews, CAB governance, and quality checkpoints; provide functional sign-off at each gate before build proceeds
• Identify scope gaps, assumption risks, and dependency conflicts early; escalate with appropriate documentation to Delivery Lead and PMO
• Support test strategy and UAT execution — reviewing test cases against functional specs, coordinating client SME involvement, and signing off on test outcomes
• Contribute to program-level architecture decisions where functional and technical concerns intersect — integration data flows, platform constraints, and cross-workstream consistency

Preferred Experience

• ServiceNow platform familiarity — particularly FSO, CSM, or workflow-based implementations in a banking context
• Exposure to regulatory-driven workstreams (KYC/AML, GDPR, MiFID) within Belgian or broader EU banking environments
• Experience with AI-assisted delivery models — using tools to accelerate requirements, design, or test generation with human sign-off gates
• Architecture certification (TOGAF, ArchiMate) or equivalent applied experience
• Fluent in French and/or Dutch (written and spoken) is a plus

Profile

• Operates with authority through influence, not position — able to hold functional boundaries under commercial pressure
• Comfortable in ambiguity; brings structure to complex, multi-stakeholder scope definition exercises
• Detail-oriented without losing sight of delivery momentum — knows when a requirement needs more analysis and when it needs a decision
• Politically astute — can read room dynamics between client-side and SI-side teams and adapt communication accordingly
• Plain communicator; produces concise, fact-led artefacts suited to exec and working-level audiences alike

Location and Terms

• Travel: 25-30% maybe required to program locations for stakeholder workshops, governance, milestone events, and client relationship management
• Collaboration with offshore teams (e.g. India) and vendors across time zones — flexibility required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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