Chief Compliance & Quality Officer

Job Description

Job Description

Chief Compliance & Quality Officer (CCQO)

The Chief Compliance & Quality Officer (CCQO) serves as DTAC’s Privacy Officer and provides executive leadership for the organization’s compliance, quality assurance, regulatory, and risk-management programs across Pennsylvania, Ohio, Delaware, and future expansion markets .

This leader is responsible for ensuring adherence to federal, state, local, payer, and accreditation standards , while fostering a culture rooted in ethics, safety, accountability, and continuous improvement . The CCQO partners closely with executive leadership, clinical and operational teams, and HR to support scalable growth, operational excellence, and organizational integrity across all service lines.

Key Responsibilities

Regulatory & Accreditation Compliance

• Lead compliance efforts across all operating regions, ensuring adherence to state, federal, and payer regulations
• Maintain readiness for external audits, licensing inspections, and accreditation surveys (e.g., CARF, Joint Commission)
• Conduct internal audits, identify areas of risk, and implement corrective action plans
• Ensure organizational policies and procedures remain current, compliant, and aligned with operations

Risk Management & Quality Assurance

• Oversee enterprise-wide risk-management programs , including incident reporting, trending, and mitigation strategies
• Lead quality assurance initiatives to ensure consistent service excellence across programs and locations
• Analyze compliance, outcome, and incident data; provide actionable insights and reports to executive leadership
• Support program leaders in maintaining standardized, organization-wide compliance practices

Investigations & Corrective Actions

• Conduct investigations into compliance concerns, complaints, and potential violations
• Document findings, recommend solutions, and monitor implementation of corrective actions
• Serve as a confidential, neutral resource for employees raising compliance or ethical concerns

Training, Education & Policy Leadership

• Design, implement, and deliver compliance training programs for all levels of staff
• Provide ongoing regulatory guidance, coaching, and support to leadership and frontline employees
• Maintain and oversee DTAC’s Compliance Manual , ensuring organization-wide understanding and adherence
• Partner with HR to integrate compliance into new hire onboarding and ongoing development initiatives

Cross-Functional & Strategic Collaboration

• Collaborate with leadership across clinical, operations, HR, and executive teams to align compliance strategies with organizational goals
• Participate in strategic planning, leadership meetings, and program development
• Support compliance planning for new programs, licensing efforts, and expansion initiatives

Qualifications

• Bachelor’s degree in Healthcare Administration, Human Services, Social Work, Business , or related field required; Master’s degree preferred
• Minimum 5+ years of experience in compliance, quality assurance, regulatory oversight, or risk management within behavioral health, healthcare, or residential treatment settings
• Strong knowledge of:
  • Medicaid and payer requirements
  • State licensing regulations
  • Accreditation standards (CARF, Joint Commission)
• Proven experience leading audits, investigations, and corrective action processes across multi-site environments
• Excellent analytical, leadership, communication, and organizational skills
• Ability and willingness to travel regularly across Pennsylvania, Ohio, Delaware, and future regions

The Ideal Candidate

The ideal candidate may not currently hold the title of “Chief Compliance Officer”—and that is okay. We are seeking a strategic, collaborative leader who can build and scale compliance programs that support organizational growth without creating unnecessary bureaucracy.

This individual brings progressive leadership experience in compliance, regulatory oversight, or quality systems, along with a strong understanding of healthcare and behavioral health regulations . They are a systems thinker and builder , capable of translating complex regulatory expectations into practical, sustainable processes that improve quality, safety, and operational consistency.

They are:

• Highly ethical and solutions-oriented , with sound judgment and professionalism
• Skilled in risk assessment, incident management, and corrective action planning
• Comfortable navigating complex, high-risk, and confidential situations with objectivity and discretion
• A trusted advisor to executive leadership , able to influence at all levels of the organization
• A coach and collaborator who fosters a culture where compliance empowers teams rather than restricts them

Given DTAC’s multi-region footprint, this leader values visibility, presence, and engagement across sites and teams, ensuring alignment and accountability at every level.

Above all, the ideal candidate is committed to upholding the highest standards of ethics, safety, and quality care , ensuring the organization delivers on its mission to the individuals and communities it serves.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.

Reasonable Accommodations

Qualified applicants with disabilities or who require reasonable accommodations during the hiring process may request assistance in accordance with applicable laws.