Service Manager 2 - Tysons, VA

Job Description

Job Description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. 

Clearance Requirement: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain a Top Secret clearance. 

Responsibilities

The Service Manager is responsible for overseeing service projects, customer relationships, and account performance. This role supports the planning, execution, budgeting, staffing, and delivery of HVAC-related service work while ensuring projects are completed safely, efficiently, and in alignment with customer expectations and company objectives.

• Manage service projects, customer relationships, and assigned accounts from planning through completion.
• Develop project scopes, estimates, budgets, proposals, and schedules.
• Plan, direct, and support field personnel to ensure work is completed safely, efficiently, and within budget.
• Conduct jobsite walks to assess progress, identify issues, and maintain alignment with project requirements.
• Prepare and maintain manpower forecasts based on project budgets, schedules, and customer needs.
• Partner with customers on design considerations, product selection, and implementation strategies.
• Support business development efforts by identifying opportunities, strengthening customer relationships, and contributing to proposals.
• Monitor project financial performance, including collections, budget adherence, and account status.
• Prepare professional written materials, including responses to statements of work, staffing plans, past performance sections, and management plans.
• Contribute to strategic compliance initiatives and day-to-day operational decisions that support innovation and service excellence.

Qualifications

• Applicants selected  must have one of the following :
  • High School Diploma/GED with 12+ years of experience in the HVAC Trade
  • Associate's Degree with 10+ years of experience
  • Bachelor's Degree with 7+ years of experience
• Demonstrated experience managing projects, budgets, schedules, field personnel, and customer-facing service operations.
• Experience developing professional documents such as proposals, statements of work, staffing plans, past performance narratives, and management plans.
• Strong computer skills, including word processing, spreadsheets, databases, and Microsoft Office Suite.
• Excellent written and verbal communication skills, including the ability to communicate effectively and tactfully with a wide range of stakeholders in person, by phone, and in writing.
• Strong organizational, multitasking, and time-management skills with the ability to perform well under pressure and manage competing priorities.
• High level of accuracy, attention to detail, and ability to work independently to resolve practical problems.

Clearance Requirement: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain a Top Secret clearance. 

• Travel: Occasional travel may be required to meet with regulatory agencies, attend industry events, or conduct on-site compliance audits.
• Work Environment: This role may include remote and office-based work and may require managing a geographically distributed team of technicians.
• Strategic Contribution: The Service Manager will contribute to both strategic compliance initiatives and day-to-day decision-making, helping the organization continue to innovate within the industry.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.