Patient Service Representative

Job Summary

We are seeking a Patient Service Representative to join a healthcare customer support team in Sandy, UT. This temp-to-hire opportunity is ideal for a compassionate, detail-oriented customer service professional who enjoys helping patients and members navigate their healthcare experience.

In this Patient Service Representative role, you will answer questions, schedule appointments, resolve concerns, and provide support across phone, email, chat, and messaging channels. You will be part of a supportive team environment that values training, teamwork, professional growth, and service excellence.

This is a great opportunity for someone looking for stable, full-time work in healthcare support with paid training, no weekend schedule, and the potential to move into a hybrid schedule after the first 90 days based on performance and business needs.

Key Responsibilities

- Respond to patient and member inquiries by phone, email, live chat, and messaging platforms.
- Schedule appointments and coordinate with healthcare providers and internal teams.
- Assist members with account access, benefits, wellness programs, incentives, and care navigation.
- Make outbound calls to members and provider offices to follow up on service needs.
- Accurately document interactions, case activity, and resolutions in internal systems.
- Maintain professionalism, empathy, confidentiality, and HIPAA compliance in all interactions.

Compensation and Benefits

- Pay: $20.00 to $22.00 per hour.
- Job type: Temp-to-hire.
- Schedule: Full-time, Monday through Friday.
- Regular schedule after training: 8-hour shift between 6:00 AM and 6:00 PM, Monday through Friday. 
- Training schedule: Monday through Friday, 7:30 AM to 4:30 PM.
- Training length: 8 weeks of paid training.
- Training location: Fully onsite in Sandy, UT.
- 100 percent attendance during training is required.
- Opportunity to transition to a hybrid schedule after the first 90 days based on performance and business needs.
- No weekend schedule.
- Supportive team environment with opportunities for growth.
- Start date: August 17, upon completion of drug screening and background check, including education verification.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide high-quality customer support to patients and members across multiple communication channels.
- Schedule appointments and help coordinate healthcare-related service needs.
- Research, manage, and resolve customer cases using multiple internal systems.
- Maintain accurate documentation while meeting productivity and quality expectations.

- 1 to 2 years of customer service, call center, or customer support experience required.
- Strong verbal and written communication skills.
- Strong computer skills with the ability to navigate multiple systems at once.
- Ability to multitask, stay organized, and solve problems in a fast-paced environment.
- Positive, patient-focused attitude with a passion for helping others.
- Ability to maintain confidentiality and follow HIPAA-related requirements.
- Ability to work 40 hours per week in an office environment.
- Ability to work occasional overtime when business needs require.
- Ability to complete required drug screening, background check, and education verification.

Preferred Qualifications

- Healthcare, medical office, wellness, medical billing, or claims experience.
- Experience using Salesforce, Google Workspace, CRM systems, or similar platforms.
- Bilingual English and Spanish communication skills.
- Prior call center experience in a healthcare services environment.
- 3 to 5 years of customer support or client care experience.