Studio Manager

Job Description

Job Description

Description

OVME, pronounced “of me,” is a retail medical aesthetic company that connects aspiring men and women with skilled health care providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high quality minimally invasive cosmetic services.

• Functions in goal-oriented team – respects monthly goals and ultimately accountable for monthly and annual studio budgets (as defined by OVME’s management team).
• Respects OVME culture and values. 
• Manages local market “studio” operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience and studio aesthetics.
• Orders, manages and tracks all studio medical, office and product inventories. Generates inventory records and tracks invoices.
• Manages and promotes exceptional client experiences and focuses on customer satisfaction and service.
• Implements daily, weekly and monthly studio goals and assess employee performance.
• Maintains a happy healthy work environment and that promotes the OVME brand and culture.
• Plans and manages local market customer events in coordination with Director of Operations and local event coordinator.
• Responsible for ensuring all documents, waivers, and licenses are completed by state law.
• Works directly with Chief Operating Officer to create ongoing staff coaching and education training plans.
• Point of contact for all customer service issues related to products and services offered in studio.
• Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales.
• Manages and trains “studio” staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends.
• Responsible for on-boarding, termination and training of staff.
• Routinely coaches and trains subordinate team members.
• Leads and participates in OVME events (parties) – both onsite and offsite. 
• Direct Reports: Patient Care Coordinator, Advanced Aesthetic Injectors, Aestheticians.

Education / Experience Requirements  

• Bachelor’s degree preferred or comparable industry experience
• 2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred
• Medical CRM experience a plus

Work Skills  

• Exceptional written and verbal communication skills
• Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
• Social media management experience
• Ability to function independently with minimal supervision
• Ability to work well independently, in a team environment and with remote employees
• Team player mentality 
• Strong sense of ownership and urgency
• Extremely detail-oriented
• Self-starter and passion for learning
• Strong organization skills and ability to multi-task in a fast-paced environment

• 14 Days Paid Time Off
• 9 Paid Holidays
• Medical, Dental, Vision 50/50 Primary
• Medical, Dental, Vision 25/75 Dependents
• Short Term Disability, AD&D, and Life Insurance 100% company paid
• 401k Employee Contribution 
• Complimentary Services for all Team Members
• Friends and Family Discount
• Team Member Referral Bonus