Food & Nutrition Hospitality Associate

Department:

11903 Advocate Sherman Hospital - Food and Nutrition

Status:


Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Position is 5 days a week, every other weekend and rotating holidays. Position start time varies between 630am and 7am.

Pay Range
$18.85 - $28.30

Major Responsibilities:
Associate is responsible for completing all duties that are listed on the task list ensuring the quality and accuracy of department operations by performing and monitoring daily food service related activities
1)Accurately prepares, expedite, validates and delivers patient meals. nourishments, floor stock that meet patient and customer expectations, department standards and regulatory requirements.


2)Assists the patient with menu selection/ordering, as needed. Communicates the patients' special meal requests or needs (i.e. likes and dislikes)to the diet office.


3)Deliver & retrieves meal trays within the designated time frame. Distributes patient meals trays; verifies accuracy at point of service. Check parameters for patient verification. Assists the patient with opening containers, adjusting tray stand and removing lids as needed. Collects patient meal trays.


4)Communicates patient needs to nursing. Communicates information about wrong or missing items to the kitchen.


5)Ability to complete daily cafe and/or trayline related activities as outline in individual task sheets(ie, wiping tables, restocking service stations, cleaning and maintaining assigned areas, dishroom related activities)


6)Responds promptly to telephone pages. Maintains patient confidentiality during telephone communications and other discussions.


7)Distributes patient menus according to respective patient diet as needed.


8)Ability to perform cash related activities including but not limited too, cash collection, cash count reconcilation, accurate transaction input.


9)Follow standardized reicpes, production standards, food safety process as applicable.


Patient and customer satisfaction:
1)Demonstrates a commitment to meeting patient and customer expectations.


2)Demonstrates a commitment to service through personal example and prompt follow-up on opportunities to improve service.


3)Demonstrates a "can do" attitude in all patient and customer interactions.


4)Partners with hospital associates to meet patient and customer expectations for service.


5)Rounds on patient weekly to determine overall satisfaction.


Communications: Demonstrates effective communication skills
1)Collaborates with hospital departments and fellow associates to meet patient and customer expectations for service.


2)Demonstrates accuracy and clarity in both verbal and written communications.


3)Demonstrates sound decision-making; takes responsibility for decisions.


4)Communicates pertinent patient and operational information to the appropriate resource for follow-up.


5)Demonstrates a respect for the confidentiality of patient information. Maintains HIPAA standards during all communications.


Safety and Sanitation:
4)Utilizes the appropriate safety technique in the performance of duties.


5)Uses correct body mechanics in the performance of duties.


1)Practices safety and sanitation techniques that meet department standards and regulatory requirements.


2)Utilizes chemicals according to department and manufacturer guidelines.


3)Practices "clean as you go" in day to day task assignments.


Department Standards:
1)Observes hospital/department guidelines concerning dress and display of name badge.


2)Attends scheduled department meetings, inservices and other meetings as scheduled.


3)Provides a high quality dining experience to patients/customers that meets their nutritional requirements and service expectations regarding temperature, timeliness and food quality.


4)Utilizes performance improvement processes to identify, assess and evaluate areas for improvement.


5)Additional or other duties may be assigned based on daily needs of the department (i.e. diet office, trayline, dishroom, cafe.)

Education/Experience Required:
6 months to 1 year experience in hospitality industry or customer service experience preferable

Knowledge, Skills & Abilities Required:
Ability of speak, read and write English clearly and proficiently. Ability to accurately count and perform basic mathematical functions Ability to communicate effectively. Ability to relate to a diverse audience of individuals.
N/A

Physical Requirements and Working Conditions:
Ability to walk for significant periods of time when going to patient's rooms. Must stand or walk for long periods of time. Employees who work this position spend 100% of the time on their feet. May be exposed to a variety of disagreeable conditions and stressful situations. Moderate physical effort (lift up to 35 pounds and push up to 45 pounds of force). Ability to rotate positions throughout the department. Frequent bending, stooping, reaching, lifting, climbing, kneeling. Exposure to hazardous chemicals, sharp objects, heat, steam, refrigeration and freezer temperatures. Must be willing and capable of working in a fast paced environment. Ability to work flexible hours; evenings, weekdays, weekends and holidays.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.