Help desk Technician

GENERAL DESCRIPTIONThe main functions of this position are to manage the network and all pc related systems, process all support requests, handle all non-Vitals support requests, and complete various projects as needed.ESSENTIAL DUTIESAdheres to the policies, operating procedures, the Mission and Core Values of Omega Senior Living.Manage all incoming support calls and emailsComplete or manage completion of all networking or PC (non-vitals) related support requests for home office and all communitiesMonitor network (including wireless) performance and space limits, making or managing all necessary changesMonitor & test backupsOversee all Technical items for new building projectsPurchase, setup, and deploy all computer equipment for home office and all communitiesComplete or manage completion of all networking or PC (non-vitals) related projectsManage and report on all computer inventory in home office and all communitiesProduce and maintain policies and procedures related to company network (passwords, sla, etc.)Gather, maintain and grow relationships with technology vendorsContinually look for cost savings opportunities related to technologyAll other duties as assigned by the Vice PresidentThis is an overview of the Job Description and not a comprehensive list of responsibilities. An associate shall perform all duties as assigned.EDUCATIONHigh school diploma or GED requiredPrefer bachelor degree or equivalent experienceSPECIFIC REQUIREMENTSRequires 2 years prior experience in network administrationRequires knowledge and experience in setting up, configuring, and supporting Corporate NetworksRequires knowledge and experience in setting up, configuring, and supporting Network SecurityRequires knowledge and experience in Exchange Server ManagementRequires knowledge and experience in Backup SystemsRequires knowledge and experience in TelecommunicationsRequire ability to read, speak, and write English clearlyRequire attention to detail and ability to follow instructionsRequires knowledge and experience in setting up, configuring, and supporting Support Ticketing SystemACKNOWLEDGMENTI have read this job description and fully understand that the requirements set forth therein have been determined to be essential to this position. I hereby accept the position of Network Administrator and agree to perform the tasks outlined in this job description in a safe manner and in accordance with the facility's established procedures. I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, air contaminants (including tobacco smoke), and hazardous chemicals and that the facility will provide to me instructions on how to prevent and control such exposures. I further understand that I may also be exposed to the Hepatitis B Virus and that the facility will make available to me, free of charge, the hepatitis B vaccination. I also understand I may not release/disclose protected health or facility information without proper authorization.I understand that my employment is at-will, and thereby understand that my employment may be terminated at-will either by the facility or myself, and that such termination can be made with or without notice. #J-18808-Ljbffr