Head of Engagement Center Operations & CX Transformation
Jobtailor
Jobtailor seeks a strategic leader to direct the Engagement Center in Kentucky. You will drive customer experience transformation across channels, identify automation opportunities, and leverage data to shape proactive service strategies. The role requires ensuring SLAs, QA, and training align with evolving processes while mentoring center leaders and teams. You will collaborate with senior leaders to translate customer and operational insights into enterprise actions, oversee large programs, #J-18808-Ljbffr Jobtailor
Vacancy posted 2 days ago
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