Executive Director - Product Leader Payments Platform

Executive Director Of Product

Do you love improving the lives of millions of customers and building innovative products on the latest tech stack? Join us in the Card and Connected Commerce organization, where talented product leaders are transforming buying and selling experiences and promoting growth in digital payments.

As an Executive Director of Product and leader in the Card and Connected Commerce organization, you will conceptualize the next generation of payment platforms, promote innovative thinking and build seamless customer experiences that become the foundation of Chase digital payments and commerce experiences.

Job responsibilities:

• Define the vision and strategy for the product line
• Conceptualize and create platforms and products from 0-1, including driving build and scale
• Hire and lead a team of product managers; foster an environment of motivation and collaboration
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance
• Partner closely with Technology, Design, and Analytics teams to lead product development efforts
• Define features and communicate requirements to engineering in clearly written documentation
• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed
• Manage product backlog, production support, issue & defect resolution and prioritization
• Manage prioritization, requirement intakes, quarterly and yearly planning with cross-domain stakeholders and peers
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities and skills:

• 10+ years of experience in financial services and product management
• Experience in online payments, money movement and partner management
• Experience driving change within large, highly matrixed organizations and managing stakeholders across multiple functions
• Passion for understanding customer needs and demonstrated ability to build scalable platforms
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Outstanding verbal and written communication
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies
• Proven track record of managing risk and controls
• Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study

Preferred qualifications, capabilities and skills:

• Candidates with Fintech background or payment platform experience shall be preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.