Desktop Support Technician

Job Description and Duties

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of November 9, 2026. We look forward to meeting with you!

Do you enjoy solving technology problems, helping customers, and learning new tools? Are you looking for an opportunity to build your IT career while gaining hands-on desktop support experience in a large enterprise environment?

The Enterprise Desktop Support Section is seeking an Information Technology Technician (ITT) to join the Administration & Member Desktop Support Unit. This entry-level Desktop Support position works directly with CalPERS staff to keep end-user technology working reliably and efficiently.

In this role, you will install and support computers, software, peripherals, and mobile devices; troubleshoot hardware and software incidents; document and track work; assist with equipment deployment and asset activities; and work with experienced technical staff on desktop support projects and refresh efforts. You will also communicate directly with customers and partner with other IT teams when an issue requires additional expertise.

Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week.

Sponsorship:  This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

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You will find additional information about the job in the .

Special Requirements

Resume

Please provide a resume for the hiring manager’s review. Applications received without resume will not be considered.

Minimum Qualifications

All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."

Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website .

Need help with your state application, resume, Statement of Qualifications, or interview preparation?
The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Hands-on experience or training troubleshooting desktop and laptop computers, operating systems, software, peripherals, or related end-user technology. Experience may be with Windows, macOS, or other comparable desktop environments.
• Customer service and communication skills, including the ability to explain technical information clearly to users with different levels of technical knowledge.
• Ability to organize and prioritize multiple assignments while documenting work accurately and following established procedures.
• Demonstrated teamwork, dependability, initiative, and willingness to ask questions or escalate issues when appropriate.
• Interest in learning new technologies and building a career in enterprise desktop support; A+ certification or comparable education/training is desirable but not required.

Benefits

CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.

Some added benefits CalPERS offers include:

• Alternate Work Schedules
• Flexible Work Hours
• Onsite childcare facility
• Onsite fitness center
• Onsite café and nearby restaurants
• Free onsite parking available Mondays and Fridays, subject to change
• Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays

For more details about employee benefits, visit the California Department of Human Resources website.

Additional Information

Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700)

Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver’s license, equal employment opportunity data, examination scores, and LEAP status.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.