IT Logistics Operations Manager

About the RoleAstreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands-on leadership role for someone who can bring consistency to multi-region operations, meet SLAs, and keep improving how the service runs as it scales.Key ResponsibilitiesGlobal Logistics OperationsOversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regionsBuild and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teamsManage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflowsMaintain chain of custody and audit readiness across all asset movementsIT Peripheral Vending ProgramOwn vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecastingDrive machine uptime and item availability targets; coordinate maintenance, incidents, and escalationsDeliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serveSupport vending deployments, relocations, and decommissions for new or changing sitesAsset & Inventory ManagementEnsure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and dispositionOversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock managementProgram Expansion & ProjectsPlan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rolloutsScale capacity for surge and growth without fragmenting the service modelPeople & Performance LeadershipLead, coach, and allocate work across regional leads and logistics techniciansOwn SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholdersMaintain SOPs, runbooks, and training; identify automation and process improvement opportunitiesQualificationsRequired7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teamsExperience managing multi-site or multi-region operationsStrong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processesHands-on experience with ITAM or inventory systems and asset lifecycle managementTrack record of delivering against SLAs/KPIs in a managed services or client-facing environmentStrong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)Excellent stakeholder communication and escalation managementPreferredExperience running IT peripheral vending machines or smart locker programsBackground in managed services for enterprise technology clientsExperience with Jira, ServiceNow or similar ITSM/ITAM platformsExperience with site launches, hardware refreshes, and large-scale rolloutsLean, Six Sigma, or other process improvement backgroundAbility to travel as neededSalary Range$82,108.50 - $154,800.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through UHCNationwide Vision provided by UHCFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness Program provided by Goomi GroupEmployee Assistance ProgramWellness Days401k PlanBasic and Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other ancillary benefits required under state and federal lawSummaryLocation: San Francisco, CAType: Full time