Dispute Resolution Supervisor

Job Description

Job Description

Job Summary

We are seeking a Dispute Resolution Supervisor for a temp-to-hire opportunity in Philadelphia, PA. This role is ideal for an experienced utility industry professional with strong customer issue resolution, regulatory knowledge, and team leadership skills.

The Dispute Resolution Supervisor will lead a small team responsible for handling high bill inquiries, customer correspondence, and escalated concerns involving public officials and external agencies. This position offers the opportunity to make a measurable impact on customer experience, operational quality, and regulatory response processes within a stable energy and utilities environment.

This is a strong opportunity for someone who enjoys leading people, solving complex customer account issues, and working cross-functionally with internal departments, government agencies, and community stakeholders. The work environment values professionalism, accountability, teamwork, and responsive service to customers and constituents.

Key Responsibilities

- Supervise the day-to-day operations of the Dispute Resolution unit, including work assignments, quality review, reporting, and issue escalation.
- Investigate customer accounts related to high bill inquiries, correspondence, and constituent concerns, then develop appropriate resolutions.
- Serve as a liaison with internal departments, public officials, external agencies, and government-related constituency services.
- Prepare formal documentation, response letters, policy information, and reports related to customer complaints and unresolved issues.
- Maintain tracking systems and provide weekly, monthly, and ad hoc reporting with statistical analysis of complaint types, resolutions, and pending matters.
- Lead, coach, train, evaluate, and support team members while ensuring adherence to policies, procedures, and applicable collective bargaining agreements.

Compensation and Benefits

- Pay Rate: $37 per hour.
- Job Type: Temp-to-Hire.
- Location: Philadelphia, PA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.