ServiceNow Developer Lead / Architect

Role Description

This is a remote position.

• Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
• Work mode: Remote – EST/CST time zone (Canada / US)
• English level: Advanced conversational (B2+ / C1)
• Contract type: Staff Augmentation – long-term project
• End client: Technology / services company based in Canada

Key responsibilities

• Technically lead the ServiceNow development team.
• Design the solution architecture for the ITSM and SPM modules.
• Review and approve team developments, ensuring best practices and platform standards.
• Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
• Manage instance configuration, upgrades and platform lifecycle.
• Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).

Preferred certifications (non-blocking)

• Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
• Certified Implementation Specialist – SPM (CIS-SPM).
• ServiceNow Certified Technical Architect (CTA) – differentiator.

Additional technical skills

• Advanced command of JavaScript, GlideScript, Scripted REST APIs.
• Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
• Experience with Performance Analytics and Dashboards in ServiceNow.
• ITIL v4 (certification desirable).

Selection process

• Resume review and certification verification.
• Technical interview in English with the client team.
• Technical assessment on the ServiceNow platform.
• Final culture / fit interview with the client.

Qualifications

• Certification: ServiceNow Certified System Administrator (CSA) - Valid and current.
• Certification: ServiceNow Certified Application Developer (CAD) - Valid and current.
• Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
• Documented experience in multi-module architecture design and definition of development standards.
• Advanced conversational English (B2+ / C1).