2nd Shift Supervisor

Job Title

Responsible for the day-to-day operations of our 24-hour Emergency Shelter program.

Job Description

Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services. Responsible for ensuring that each program is utilizing a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles. Maintain a cooperative communal living environment while assuring continuity of services necessary for a client's success through conflict resolution strategies and relationship building. Responsible for safety and security of those accessing the facility.

Schedule: Monday - Friday 4 PM - 12 AM, Saturday & Sunday as needed to provide coverage

About Crisis Center for South Suburbia

The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.

Job Specific Duties and Responsibilities

Crisis Hotline & Client Intake

• Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, referrals, and follow-up
• Complete agency intakes, provide shelter information, consult approval staff, and ensure accurate documentation
• Respond to inquiries with professionalism and compassion
• Monitor and manage client and visitor entry through security doors
• Complete shelter check-ins and exits to ensure safety and compliance

Residential Client Services

• Conduct regular client check-ins to assess needs and progress
• Facilitate shelter tours, assign rooms, distribute linens, and assist with room changes
• Conduct room checks to ensure safety and guideline compliance
• Serve as backup for meal preparation, service, and cleanup
• Communicate and enforce shelter guidelines consistently and compassionately
• Provide trauma-informed care and domestic violence education
• Facilitate client groups focused on communication, conflict resolution, and life skills
• Maintain knowledge of local resources and provide appropriate referrals

Operational & Administrative Duties

• Maintain shelter cleanliness, organization, and safety through task rotations and monitoring client chores
• Track and manage client belongings, personal supply requests, and in-kind donations
• Complete daily shift reports, Empower entries, and client documentation
• Coordinate follow-up needs with the case management team
• Monitor shelter property use and submit maintenance requests
• Ensure supplies are stocked and workstations are clean and sanitized
• Maintain professional, timely communication with internal and external partners

Benefits & Transportation

• Assist clients with applications for mainstream benefits
• Manage transportation resources, including Lyft and transit supports
• Review client requests for service-plan alignment and redirect as needed
• Provide transportation support for service-plan activities
• Serve as backup Resource Navigator by assisting with shelter relocation, employment searches, applications, employer partnerships, and connections to training and education

Shelter Supply Management

Oversee shelter supply inventory management to ensure all essential items are consistently stocked and available. Regularly assess inventory levels, anticipate needs, and coordinate timely restocking to prevent shortages. Ensure the proper upkeep and organization of the basement and kitchen areas, maintaining cleanliness, safety, and functionality. Conduct regular inspections to address any maintenance or safety concerns and ensure these areas meet shelter standards at all times.

Supervision & Administration

• Supervise a team of 6 full-time Domestic Violence Advocates
• Participate in collaborative service delivery as part of the Victim Services Team
• Monitor operations and compliance with policies, safety, and confidentiality standards
• Participate in on-call rotation, scheduling, meetings, and client staffing
• Provide reports, delegate duties, and supervise, train, and evaluate staff
• Oversee referral quality, provide advocacy, and perform other duties as assigned

Education Required

Bachelor's degree

Experience Required

1-3 years

Location

This position is based in the south suburban Chicago area, providing convenient access to schools and community partners within the region. Compensation: $55,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing, counseling, advocacy, outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars, the Crisis Center continues to grow while offering free services to Chicago's south suburban communities.