Training Officer 1

Job Description

Job Description

The Bachelor's Degree must be uploaded along with the Resume to be considered for this position.
The Tennessee Department of Childrens Services (DCS) is seeking qualified and passionate individuals for the role of Training & Coaching Officer.
This position is responsible for delivering comprehensive Pre-Service and Specialty training to newly hired DCS staff as well as serving as an information liaison for new-hires during onboarding & throughout Pre-Service.
The ideal candidate will have direct child welfare experience and a strong background in training delivery, with a commitment to trauma-informed care and the DCS Practice Model.

Key Responsibilities:
Deliver Pre-Service Training to new DCS employees, covering:
Fundamentals of Child Welfare
Program-specific content based on assigned service areas (e.g., CPS, Foster Care, Juvenile Justice)
Trauma-informed case management practices
The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting)
Self-care strategies and Motivational Interviewing techniques\
Provide Coaching & Feedback to new hires based on field observation & identified practice gaps.
Facilitate Mentor Certification Programs
Proctor Pre-Service Assessments and support evaluation processes
Participate in Case Panel Presentations
Participate in Simulation Lab activities (depending on location)
Provide web-based technical assistance and support for virtual training delivery
Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
Collaborate with training team members, program leadership & regional leadership to ensure consistency and quality in training content and delivery
Travel some travel will be required
Mileage reimbursement will be available

Minimum Qualifications:
One (1) year of direct child welfare field experience (e.g., case management,
investigations, foster care, juvenile justice)
One (1) year of experience in training delivery, adult education, or staff development
Proficiency in Microsoft Teams and other virtual training tools
Strong communication, facilitation, and organizational skills
Ability to work independently and collaboratively in a fast-paced, evolving training environment
Bachelor's Degree

Preferred Qualifications:
Experience delivering training in a government or human services setting
Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles

Work Conditions:
Travel will be required for in-person training & coaching sessions as well as field observations.
Hybrid work environment with both remote and on-site responsibilities.