Lab Customer Service Representative

Lab Customer Service Representative

Location - Westfield, IN

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from Day 1! Don't miss out - apply today and start your journey with Team Apex!

Job Summary

Join our growing team and play a vital role in supporting customers, field representatives, and laboratory operations within a fast-paced, collaborative environment. This position offers a unique blend of customer service, laboratory support, and operational responsibilities, making it an excellent opportunity for someone who enjoys variety, problem-solving, and building relationships. As a Lab Customer Service Representative, you will serve as a key connection between our customers, field teams, laboratories, and vendors, helping ensure a seamless experience from sample submission through reporting and follow-up. You'll gain exposure to both chemistry and microbiology laboratory operations while contributing to special projects and continuous improvement initiatives that support our growing business.

Essential Job Responsibilities:

• Communicate directly with customers, suppliers, external labs, internal departments and field representatives regarding orders, quotes, purchase orders, lab results, troubleshooting, questions, etc.
• Develop quotes for customers and field representatives.
• Enter orders placed by customers and field representatives into the ordering system.
• Complete orders in our system to be shipped and invoiced.
• Enter lab samples into intake database.
• Send reports to customers/reps.
• Become proficient with testing meters and reagents.
• Compile paperwork (intake, analysis request form and lab worksheet), scan and upload to SharePoint folder.
• Edit reports as needed.
• Inventory sample bottles.
• Send samples to external labs.
• Request quotes from vendors (reagents/external labs).
• File reports.
• Order Lab CS supplies (bottle labels, sample bottles, tape, boxes & etc.).
• Adhere to and support all safety policies and guidelines.
• Work on special projects and perform other related duties as assigned.

Required Qualifications:

• High school diploma or equivalent
• Strong relevant qualitative and quantitative skills
• Self-motivated team player who demonstrates integrity, sound character, leadership ability, and strong social skills
• Ability to multi-task
• Attentiveness to detail
• Data entry experience
• Excellent verbal and written communication skills
• Strong computer skills and a willingness to learn new systems and techniques in a fast-paced environment

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.