Application Support Engineer I (Pacific Time Zone)

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and approximately 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world and transforms the industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology, experiment boldly, share discoveries, and help define best practices for AI‑augmented work. Location & Work Hours Must live & work in the Pacific Time Zone. Working hours are 9 am–6 pm PT. Responsibilities Provide top‑tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing. Troubleshoot and maintain frontend and backend systems. Assist operations and development teams with debugging software issues. Demonstrate critical thinking and clear communication to resolve time‑sensitive events. Take ownership of work items assigned, using product knowledge, technical troubleshooting skills, and collaboration to drive each issue to resolution for our customers. Query databases to generate and analyze data for reporting and troubleshooting purposes. Work with our solutions specialist & sales engineering teams to ensure successful operation of partner and client integrations. Collaborate with multiple teams to find, analyze, and resolve client issues. Monitor, document, and report system and performance issues. Utilize functional and technical knowledge to communicate issue status and resolution between technology teams and other departments. Supply in‑depth technical and business product knowledge to multiple teams. Utilize AI tooling to facilitate and empower your troubleshooting approach. Qualifications BS in Computer Science, Information Systems or equivalent major with strong academic performance (or 2+ years of experience in a technical software support role). Excellent problem‑solving and analytical skills. Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL). Working knowledge of HTML/CSS. Understanding of the Software Development Life Cycle. Solid knowledge of at least one object‑oriented programming language. Curiosity and eagerness to investigate how software works, identify issues, and propose solutions. Comfort using AI‑powered tools to speed up problem‑solving, search logs, and better understand unfamiliar code. Outstanding oral and written communication skills with the ability to convey technical information to a non‑technical audience. Aptitude for learning new technologies. Zealous attention to detail. Optional Technologies & Tools APIs: SOAP or REST based Monitoring tools: Datadog, Splunk Hosting: Amazon Web Services Programming: Java, JavaScript, TypeScript, C#, React Native, .NET, Node.js, Python Version control: Git CLI, GitHub Build & deploy technologies: Docker, Jenkins Compensation and Benefits The estimated base salary range for new hires in this role is $79,000–$90,000 annually, plus bonus based on job‑related knowledge, relevant experience, and location. We also offer a competitive benefits package. We are not able to offer sponsorship for this position. #J-18808-Ljbffr Cvent