Operations Specialist

Operations SpecialistNatural Retreats is looking for an Operations Specialist to join our team in Big Sky, MT. Operations Specialists ensure all guests and owners receive amazing customer service in all aspects of their stay from arrival to departure. Our team is expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results. This includes building positive relationships, communicating effectively, responding constructively to challenges, and taking ownership for delivering high-quality work that supports team and organizational success. Come join the best luxury vacation rental home management company!COMPENSATION: $27.00 / hr.BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!15 vacation days9 holidays7 sick days5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!Maternity AND Paternity LeaveMedical (Traditional PPO-style plans and High Deductible Plan w/ HSA)DentalVisionFlexible Spending Accounts (medical and dependent care)401K retirement plan options with 3.5% company matchShort and Long-Term Disability Insurance (100% company paid)Basic Life Insurance Policy of $50,000 (100% company paid)Supplemental Life Insurance (Employee, Spouse, Child)Company Cell PhoneESSENTIAL FUNCTIONS:To be a brand ambassador, promoting all NR locations and services to guests/colleagues alikeEnsure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departureResolve guest complaints, concerns, etc. to improve the guest experience and escalate any necessary concerns to the respective partyGain and maintain a strong working knowledge of the destination and be able to effectively communicate this to guests and other departments within Natural RetreatsEnsure all properties are ready, prepped, correctly setup, and staged according to Natural Retreats brand standards in a timely manner prior to every guest and owner arrivalDeliver branded amenities to homes prior to guest staysPerform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Experience team and the GM/PM to rectify any issues encounteredPerform weekly Home Inspections as per OMAsEnsure all NR brand standards are met in terms of safety, cleanliness, and sanitationResponsible for detailed knowledge of property inventory, location, amenities etc.Ensure all homes are guest ready and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are completedWork with the General Manager/PMs to oversee owner and guest services and fulfill owner and guest requestsAssist with all aspects of maintenance including but not limited to:Reset Wi-Fi routers and modemsReset and program cable and satellite TV receiversPerform light plumbing repairsRead and interpret equipment manuals and work orders to perform required maintenance and serviceDiagnose problems. Replace or repair parts, test, and make adjustmentsParticipate in snow and ice removal around the managed properties and around the office as neededFacilitate work orders as assignedCreate work orders for maintenance team and/or vendorsProvide open, honest, and timely communication to all departments and central teamsConduct property inspections within a timeline outlined by the GM/PM and as outlined in our management agreementsWork with GM/PM to ensure all owner charges are entered timely and accurately and posted to monthly owner statementsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.EXPERIENCE & SKILLS:REQUIREDValid driver's licenseProficiency in Microsoft Office SuiteExcellent organizational skills with the ability to effectively record and catalogue documents on work performedAbility to pass pre-employment testing which may include drug testing and/or background screeningExcellent communication skills, both oral and writtenAbility to work independently and as a teamOutstanding customer serviceAbility to effectively prioritize and take a proactive and flexible approach to both job duties and problem-solvingBasic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repairHighly self-motivated and autonomous with a keen attention to detailAbility to manage time effectively and meet deadlines in a fast-paced environmentAbility to be flexible with hours of work varying, especially during peak seasonAbility to lift 25 lbs.DESIREDPrevious experience in a similar roleExperience in the hospitality industryBasic troubleshooting knowledge of internet routersHOURS OF WORK:This is a full-time position. This position will be expected to work 9:00 AM - 5:30 PM. After training, the team member will be expected to participate in some evening and on-call hours shifts. Weekends will generally be busy with guest arrivals and departures and are considered working days. We encourage all team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in-season to off-season.To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to View email address on click.appcast.io Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.