Guest Services Representative (Casual)

Guest Service Team Member

Reporting to the Director of Guest Services, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout the Arena.

Responsibilities

Service customer(s) in a friendly and professional manner.

Assist customers with general CFA event and venue information.

Accommodate guests with disabilities

Assist guests with directional and informational inquiries

Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.

Qualifications

Candidate must be available to work evenings, weekends and holidays.

Strong interpersonal and communication skills are a must.

Must be able to work in a fast-paced environment.

High School diploma or equivalent required.

Must show commitment and willingness to provide excellent customer service.

This is a casual, non-union, hourly position

The employee must maintain a neat, clean and well-groomed appearance

All positions require candidate to pass a pre-employment background check.

Job Identification 459

Posting Date 04/09/2026, 07:58 PM

Locations 1100 Oak Dr SE, Washington, DC, 20032, US