Medical Support Assistant- Ear Institute - Full Time

Medical Support Assistant

Ear Institute

May travel between Farmington Hills, Novi and Royal Oak Clinics

PRN- works 10 hour day shift

GENERAL SUMMARY:

Under direct supervision of the provider and/or nursing leadership, the Medical Support Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients. These duties may include but are not limited to the greeting and escorting of patients to the exam room, obtaining medical histories, the measurement and recording of vital signs, preparing patients for an examination/procedure, and assisting the provider during the examination/procedure.

PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas): Patient Care:

• Escort patient to room and prepares patient for examination, procedure, and treatment.
• Obtain vital signs.
• Obtain and record patient history employing critical thinking skills.
• Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.
• Recognize and respond to emergencies.
• Actively monitor & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames.
• Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.
• At least one (1) year of related experience preferred.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

• Current BLS-C upon hire or successful completion by end of orientation