Care Manager (Bilingual)

Care Manager / Patient Engagement Specialist —Improving the Health and Lives of Our Patients with Every Call Remote | Full-Time | Bilingual You love your work. Your patients can hear it in the way you show up in every call. You lead with warmth. You meet each person with respect and compassion. You listen. Through active listening, you notice the communication behind a reply and ask the next question, even a difficult one. You build trust and a strong therapeutic alliance. You connect quickly with patients and demonstrate your role as a supportive, knowledgeable guide on their health journey. You stay steady under pressure. When tension rises, you remain calm and professional. You manage yourself well. You stay organized, keep a full patient panel on track, and maintain a healthy work-life balance so you bring your best every day. You adapt quickly. You bring flexibility and a proactive, problem-solving mentality to your work. You're a true teammate. You work well on your own, know when to ask for help, and provide support and coaching to your team members when needed. You understand what it means to belong, and how to extend a sense of belonging to others. You do it right. You take pride in the quality of your work, and it shows in your delivery of care, in your patients' health outcomes, and in your documentation. You understand why compliance matters. You know HIPAA inside and out. You protect patient privacy and communicate professionally with patients and teammates alike. You're accountable. You own your work. When something goes sideways, you learn from it and come back with a fresh approach. You know your why. You have a clear sense of purpose and are internally motivated. You are tech savvy. You have experience with multiple EHRs, database management programs, Teams, and Excel, and you're able to pick up new technology quickly. Who We Are Vigilance Health partners with large healthcare organizations across the country to deliver quality Population Health and Care Management services that move the needle on patient health outcomes. Our care managers work closely and collaboratively with their patients between clinic visits, helping them stay on track with their primary care providers' treatment and care plans. Our service lines include Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Behavioral Health Integration (BHI), and Remote Patient Monitoring (RPM). We measure success the way our partners do: quality metrics, patient engagement, patient activation, and improved health outcomes that show up in the data. Our purpose is simple, and we mean it: Change People's Lives — no matter their circumstances. The Role The Care Manager is the heart of Vigilance. You'll lead the charge in building meaningful relationships with patients to drive better health outcomes and empower people to take control of their own health. You'll build trust, rapport, and accountability using the principles of Motivational Interviewing and clinical best practices with each patient and with each call. Above all else, Care Managers are driven by an unyielding passion to make a difference in people's lives. That passion shows up in the work every day — the volume of outreach you put in, the rapport you build, your documentation, and your commitment to the kind of patient engagement, trust, and support that leads to real, long-lasting behavior change. What You'll Own Patient Outreach & Engagement You’ll drive a high volume of outbound calls every day — ramping from 5-20 patient connections a day in your first month to 22+ connections by month three — because consistent outreach is what makes everything else possible. Relationship Building & Rapport You’ll build genuine rapport with your assigned patient panel using Motivational Interviewing techniques, turning first conversations into ongoing relationships patients trust and stay engaged with. Risk Stratification & Panel Management You’ll understand the risk level of each patient on your panel and prioritize outreach to keep low-risk patients stable, help higher-risk patients improve, and reduce avoidable ER visits and hospital stays. Care Coordination & Goal Setting You’ll work collaboratively with your patients to develop SMART goals and patient-centered care plans, with a focus on PCP visits, treatment adherence, care navigation, routine assessments and more — through consistent and engaged outreach. Documentation & Clinical Best Practices You’ll translate every conversation into clear actions and documentation, applying clinical best practices so the story of each patient's status and progress are captured accurately and can be acted on by the rest of the care team. What Good Looks Like in 90 Days You’re consistently connecting with 22+ patients daily. You’ve built real rapport with your patient panel and understand their risk stratification. You develop appropriate SMART goals as part of patient-centered care plans, and your work with patients is driving tangible improvements in health outcomes — PCP visits, treatment adherence, baseline data, and care navigation. Your work with patients is producing powerful Patient Success Stories. What You Bring Experience That Matters Most RN, LVN, LPN, MA, MSW, LCSW, Medical Case Manager, Care Manager, Health Coach, Community Health Worker, Wellness Coach, Nutritionist, Health Outreach Specialist Demonstrated clinical experience working with patients with one or more chronic conditions Experience developing patient-centered care plans and SMART goals that support patient health outcome goals Bilingual or multilingual communication skills required Behavioral Health/Mental Health Integration experience highly preferred Motivational Interviewing techniques preferred plus the ability to pick up structured clinical conversation frameworks quickly Prior use of a care management platforms or EHRs Prior use of MSOffice Suite, especially Teams and Excel If you've been looking for a role where your ability to connect with people genuinely changes someone's health — this is it. Let's change lives together. Vigilance Health is an equal opportunity employer committed to building a diverse, inclusive team. #J-18808-Ljbffr Vigilance Health