Hotel Front Desk Attendant

Front Desk Attendant

WHERE PASSION MEETS PURPOSEAND DREAMS BECOME REALITY

At Mountain Recreation, we believe that everyone deserves to live a happy, healthy lifeand that includes our employees. Join a team that dares to dream big and envisions a stronger, more connected community every single day.

No matter what your role, you'll be part of a dynamic team redefining what recreation, community, and service can look like. We're elevating experiences, building partnerships, and making meaningful changeand we're just getting started.

Come grow with us as we continue to dream boldly and build a healthier, happier tomorrow.

Mountain Recreation is looking for friendly and outgoing individuals to help our Front Desk team in Eagle at the Eagle Pool and Ice Rink. A customer service position, greeting customers, collecting daily admissions, activity registrations, and answering phones. Responsible for daily sales, activity registrations, pass sales, equipment rentals, cash balancing, and providing information to the public.

POSITION DETAILS

Location: Eagle Pool and Ice Rink (Eagle, CO)

Employment Type: Part-Time, Seasonal October through March

FLSA Status: Non-Exempt (Overtime Eligible)

Schedule: Work schedules may include evenings, weekends, holidays, and multi-day trips. Flexibility is required to successfully fulfill job responsibilities.

Supervision Required: Works under the supervision of the Eagle Pool and Ice Rink Facility Supervisor and Facility Coordinator

Work Environment and Physical Requirements: Work is primarily performed indoors in a recreation facility and requires reliable attendance for scheduled shifts, which may include evenings, weekends, early mornings, and holidays. The position requires consistent mental and visual attention while assisting customers, processing transactions and registrations, answering phones, and monitoring front desk activities. Physical demands include periods of sitting and standing, frequent walking, bending, reaching, and occasional lifting or moving equipment and supplies. The position requires frequent use of computers and other office equipment, regular verbal communication, and ongoing interaction with the public in an active recreation environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA).

Salary: $19.64 $23.11/hour DOE; staff in this position are eligible for a $1/hour incentive for Spanish/English bilingual and can pass the language competency test.

Benefits:

• Retirement Savings: 3.75% employer contribution to a 401(a)-retirement account.
• Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health.
• Paid Time Off: Accrued sick leave in accordance with HFWA.
• Facility Access & Memberships: Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• Program Discounts: 20% off facility programs for employees and immediate family members.
• Family Discounts: Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Outdoor Gear Perks: Access to pro deals on top outdoor industry brands.
• Scholarship Opportunities: Student scholarship programs available.
• Healthcare Options: Opportunity to enroll in Vail Valley Partnership's One Valley Healthcare Planan affordable healthcare program for employees and their families.

Mountain Recreation believes that everyone, including our staff, deserves to be healthy and happy. We foster a culture of accountability and flexibility while offering world-class benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Statement of Duties: Performs varied office duties including reception, customer transactions, cash handling and general office assistance.

Examples of Duties:

• Welcomes pass holders and greets guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, and concessions. Notifies participants of program/class cancelations or changes.
• Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Assist with opening and closing procedures at the facility.
• Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information. Assist patrons with lost & found items.
• Attend staff meetings and in-service sessions as necessary.
• Provide information to the public on facility operations and recreation programs.
• Monitor lobby area to ensure paying customers and cleanliness.
• Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters. Ensure cleanliness and orderliness of front desk area.
• Complete special projects and assist in other areas as needed.
• Performs other job-related duties as assigned.

Requirements

COMPETENCIES AND QUALIFICATIONS

Considerable knowledge of: Cash register operation and cash handling; ability to count money and make change.

Skills and abilities:

• Computer efficiency
• General knowledge of recreation, sports, physical fitness and leisure activities.
• Customer service skills
• Effective communication skills
• Ability to work under pressure in a fast-paced environment while paying attention to detail.
• Ability to work as a team player.

Requirements:

Education and experience:

• Minimum 16 years of age or older AND
• High school graduation or equivalency.
• Previous customer service experience preferred OR
• Any satisfactory combination of experience and training which demonstrates the knowledge, skills, and ability to perform the above-described duties.
• Bilingual Spanish and English preferred

Certifications:

• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

FORWARD TOGETHER

You are welcome at Mountain Rec for who you are, no matter where you come from, what you look like, or what keeps you active. Recreation is for everyoneand so is our workplace. The more voices we have represented and amplified in our organization, the more we will all thrive, contribute, and be forward-thinking! So, bring us your personal experience, your perspectives, and your background. It is in our differences that we will find the power to keep revolutionizing the way we PLAY.

Equal Employment Opportunity

Mountain Recreation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, disability, pregnancy, marital status, genetic information, veteran status, or any other status protected under applicable federal, state, or local law. Mountain Recreation is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

Colorado Residents: We are committed to fair hiring practices. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. This position will require the applicant to verify the meeting of a minimum age requirement of 16 years old as such requirement is a bona fide occupational qualification pertaining to public safety and required by law.