Clinic Director - Registered Nurse

Clinic DirectorLocation: West Chester, PACompany: IV NutritionWe are hiring a Clinic Director to lead the operations, performance, sales, and clinical execution of one of our IV Nutrition locations.This role is responsible for overseeing all aspects of the clinic, including client experience, revenue growth, membership sales, client retention, staff performance, and clinical quality. The Clinic Director serves as the leader of the business, ensuring operational excellence while creating an exceptional experience for every client.This is a leadership-first role with full ownership of clinic success. You will be expected to drive results, develop your team, lead sales initiatives, retain clients, and ensure operational consistency while maintaining exceptional clinical standards.What You'll DoClinic Leadership & OwnershipOwn overall clinic performance, including revenue, profitability, client experience, and team executionServe as the primary point of accountability for all clinic operationsSet the tone for culture, professionalism, and performance standardsEnsure alignment with company goals, initiatives, and brand standardsAnalyze key performance indicators (KPIs) and implement action plans to improve resultsLead the clinic with an ownership mindset and commitment to continuous improvementSales, Membership Growth & Client RetentionDrive clinic sales performance through memberships, packages, retail offerings, and wellness servicesLead and develop a sales-focused culture centered on education and relationship buildingEstablish and monitor sales goals for the clinic and individual team membersCoach staff on client consultations, service recommendations, and membership conversationsMonitor client retention metrics and implement strategies to improve repeat visits and long-term loyaltyDevelop and execute client outreach initiatives, follow-up programs, and retention campaignsReview sales reports and performance metrics to identify growth opportunitiesPartner with corporate leadership on promotional campaigns and business development initiativesClient Experience & GrowthEnsure every client receives a high-quality, personalized, and consistent experienceEstablish service standards that create long-term client relationships and referralsAddress client concerns and resolve issues promptly and professionallyConduct client follow-up outreach when necessary to ensure satisfaction and retentionFoster a culture where exceptional client care and hospitality are non-negotiableSupport local marketing efforts, networking opportunities, and community engagement initiativesClinical Oversight & QualityEnsure safe and effective administration of IV therapiesMaintain compliance with all clinical regulations, standards, and protocolsOversee documentation accuracy and client care qualityProvide clinical guidance and support to staff as neededEnsure adherence to physician orders, standing orders, and company policiesPromote a culture of safety, professionalism, and clinical excellenceTeam Leadership & DevelopmentHire, train, and develop clinic staffLead team performance through coaching, accountability, and goal settingCreate a high-performance culture focused on results, client care, and growthIdentify and develop future leaders within the clinicConduct regular performance discussions and development planningEnsure all team members understand and achieve expectations related to service, sales, and operational performanceOperations & ExecutionEnsure smooth daily clinic operations and workflow efficiencyManage scheduling, staffing levels, and resource allocationMaintain consistency in service delivery across all shiftsExecute company initiatives, promotions, and process updatesOversee inventory management, supply ordering, and operational controlsMaintain a clean, organized, and professional clinic environmentEnsure compliance with company policies, procedures, and regulatory requirementsPerformance ManagementMonitor team performance and hold staff accountable to expectationsAddress performance issues quickly and effectivelyPartner with HR on employee relations, coaching, and documentationRecognize and reward high-performing team membersUtilize performance metrics to drive accountability and continuous improvementEnsure the clinic consistently achieves operational, sales, and client satisfaction goalsQualificationsCurrent and active Registered Nurse (RN) license requiredCurrent BLS (Basic Life Support) certification requiredACLS (Advanced Cardiac Life Support) certification preferredExperienceMinimum 2–5 years of vascular access or infusion experienceMinimum 2 years of leadership or management experiencePrevious experience leading sales teams, client retention programs, or membership-based businesses preferredTechnical KnowledgeGoogle Platforms (Google Drive, Gmail, Google Meet, etc.)Electronic Medical Records (EMR) systemsAnatomy, medical terminology, and clinical practicesSales reporting, KPI tracking, and performance management systemsSkills & AttributesStrong leadership and team management abilityHigh level of accountability and ownership mindsetProven ability to drive sales performance and client retentionExcellent communication and interpersonal skillsStrong operational and organizational skillsAbility to make decisions quickly and effectivelyProblem-solving and conflict resolution skillsResults-driven with a focus on performance and growthAbility to coach, motivate, and develop high-performing teamsAbility to multitask in a fast-paced environmentProfessionalism, resilience, and adaptabilityWorking Conditions8–12 hour shifts2–4 weekend shifts (Saturday and Sunday) per month required (based on staffing)Clinic environment with climate control and adequate lightingExtended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this roleIn addition to the annual salary listed, this position will be eligible for bonus and tips based on clinic salesThis position will be eligible for PTO and other benefitsIs This Role For You?Who This Role Is ForA leader who takes full ownership of resultsSomeone who thrives in managing both people and operationsA professional who can balance clinical excellence with business performanceA leader who enjoys developing teams, growing revenue, and building client loyaltySomeone who is energized by achieving goals and driving measurable resultsWhat This Role Is Not ForSomeone who prefers individual contributor roles without leadership responsibilitySomeone uncomfortable holding others accountableSomeone who struggles in a fast-paced, performance-driven environmentSomeone who is not comfortable with sales, membership growth, and revenue accountabilityReality CheckThis role is responsible for everything that happens in the clinic.Staff will need coaching. Clients will have concerns. Sales goals will need to be achieved. Operational challenges will arise daily.Your job is to lead through it, solve issues quickly, develop your team, grow the business, and create an exceptional client experience that drives retention and long-term success.