Dealer Services Manager

Job Description Job Description We are seeking a dynamic and experienced Dealer Services Manager to lead and optimize our Dealer Services operations. This role is responsible for overseeing a high-performing team, ensuring exceptional customer service, and driving operational excellence across all dealer interactions.

The ideal candidate is a strong leader with a passion for customer experience, process improvement, and team development. You will play a critical role in enhancing dealer satisfaction, supporting sales growth, and delivering best-in-class service.

What You’ll Do
Lead daily Dealer Services operations (calls, orders, inquiries, escalations) to ensure efficiency, quality, and strong KPI performance
Manage and develop a team of 40+ team members, including hiring, onboarding, training, coaching, and performance management
Foster a positive, collaborative, and customer-focused culture
Establish and optimize service standards, SOPs, and processes to improve dealer experience and operational effectiveness
Analyze performance data and reporting (daily/weekly/monthly) to identify trends, solve challenges, and drive continuous improvement
Resolve escalated dealer issues and serve as a key liaison between Sales, Warehouse, and other cross-functional teams
Partner with Sales leadership to strengthen dealer support strategies and drive customer satisfaction and sales growth
Contribute insights and performance updates for leadership reporting, including Board-level materials
Support department budgeting, resource planning, and cost management
Represent Dealer Services at company events and trade shows

What You Bring
4–6 years of management or supervisory experience, ideally in customer service or operations
Proven ability to lead, motivate, and develop large, high-performing teams
Strong customer service mindset with a focus on relationship building and issue resolution
Excellent communication skills, with the ability to influence and collaborate across all levels
Highly organized with strong attention to detail and ability to manage multiple priorities
Experience with performance management, metrics, and process improvement
Analytical problem-solving skills and a continuous improvement mindset
Bachelor’s degree in Business, Communications, Operations, or related field preferred (or equivalent experience)
Working knowledge of ADP preferred
Valid driver’s license and ability to travel up to 5%

Disclaimers
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans will only employ those who are legally authorized to work in the United States for this opening. There are not any current or future visa sponsorships for this opening.

This company participates in E-Verify.

Notice to California Employees and Prospective Employees
CA employee privacy policy.pdf
Company Description LeMans Corporation is a leader in the powersports world, fueling adventures everywhere with top brands like Parts Unlimited and Drag Specialties—because life’s better on two wheels (or more). Company Description LeMans Corporation is a leader in the powersports world, fueling adventures everywhere with top brands like Parts Unlimited and Drag Specialties—because life’s better on two wheels (or more).