IT Infrastructure Analyst

IT Infrastructure Analyst

The IT Infrastructure Analyst supports core IT systems, responds to incidents and service requests, and contributes to infrastructure projects across Active Directory, Microsoft 365, Windows operating systems, VMware, and related platforms. This role is best suited for an experienced analyst who can become productive quickly, take ownership of assigned work, and perform well in a fast-paced infrastructure environment. The ideal candidate can balance day-to-day support responsibilities with project work while maintaining clear communication, reliable follow-through, and accurate updates across tracking systems.

The compensation range for this role is $130,000 to $140,000 USD, based on experience, skills, and geographic location. There is a preference for candidates in the Mountain and Central time zones, with the potential for a hybrid schedule if located near an office.

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

• Support Active Directory, Group Policy, Microsoft 365, Windows operating systems, VMware, and related infrastructure platforms.
• Respond to incidents, service requests, escalations, and ticket queue work.
• Troubleshoot technical issues, restore service, and document resolution steps clearly.
• Monitor system health and perform routine maintenance, patching, and updates.
• Support migrations, upgrades, automation efforts, and infrastructure improvement initiatives.
• Collaborate with security, service desk, application, and business teams to resolve issues and deliver infrastructure changes.
• Support office moves, closures, and site consolidations by coordinating infrastructure readiness, endpoint setup, connectivity, and post-move support.
• Maintain accurate documentation, procedures, and support notes.
• Provide clear and timely communication to stakeholders through consistent updates in ticketing, project management, and other tracking systems, with direct follow-up when needed.
• Apply change management, documentation, and security best practices.
• Participate in an on-call rotation and respond to after-hours incidents as needed.

These requirements reflect the knowledge, skills and abilities that help you do your best work here:

• 6 or more years of infrastructure, systems, or related IT experience.
• Bachelor's degree or equivalent experience in IT or related field.
• Experience supporting Active Directory and Group Policy.
• Experience supporting Windows Server and client operating systems, VMware, and related platforms.
• Experience supporting Microsoft 365 services, such as Exchange Online, Teams, SharePoint, Entra ID, and Intune.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and routing.
• Experience handling incidents, escalations, and ticket queues.
• Ability to troubleshoot technical issues and communicate progress clearly.
• Ability to balance support responsibilities with assigned project work.
• Hands-on experience with hardware decommissioning, data center relocation projects, or office IT relocation projects.
• Willingness and ability to participate in an on-call rotation.

Preferred Qualifications:

• Relevant certifications are preferred, such as Microsoft 365, Windows Server, VMware, CompTIA Security+, ITIL Foundation, or equivalent role-based certifications.
• Experience with hybrid identity, cloud directory services, or Microsoft Entra ID.
• Knowledge of supporting services and virtual machines running in public cloud environments.
• Experience with PowerShell or other scripting languages for automation, endpoint management, or configuration management.
• Knowledge of infrastructure security best practices.
• Experience supporting migrations, system upgrades, or operational improvement initiatives.
• Experience with backup and business continuity platforms.

Success in this role:

• Communicates clearly, effectively, and professionally with users and team members.
• Incidents, tickets, deliverables, and tasks are prioritized, tracked, and resolved with timely updates on progress, risks, and blockers.
• Systems remain stable, secure, and well maintained.
• Project work is completed while maintaining responsiveness to support needs.
• Documentation is accurate, current, and easy to follow.
• Physical and logical infrastructure migrations are planned, executed, and supported effectively during office moves, closures, and site consolidations.
• On-call responsibilities are handled reliably and professionally.