Store Customer Service Supervisor / Keyholder

About The Role As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team. Responsibilities Serve in a team member capacity to support service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs) Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment Maintain store safety and cleanliness standards across the store Perform other duties as assigned Qualifications High school diploma or equivalent (preferred) 1–3 years of experience, including 1+ year of proven supervisory experience in a retail setting Strong interpersonal skills and a team‑player mindset Experience resolving customer issues and coaching peers Familiarity with point‑of‑sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends Physical Requirements Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8–10 hours a day Ability to safely lift, load, and handle cases and pallets Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Benefits Paid Time Off (PTO) Generous store discounts Health care plans (medical, prescription, dental, vision) 401(k), HSA, FSA, pre‑tax commuter benefits Disability & life insurance coverage Paid parental leave Pet insurance Critical illness and accident insurance Discounted home and auto insurance College tuition assistance Career development & product training Consumer classes More! EEO Statement Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Eligibility for certain benefits may vary. The anticipated close date of this posting is 120 days from the posted date indicated above. #J-18808-Ljbffr