Help Desk Analyst III - NISSC II

Position Title: Help Desk Analyst III Location: SFB) Relocation Assistance: None available at this time Remote/Telework: NO - Not available for this position Clearance Type: Top Secret w/SCI Eligibility Shift: Dayshift, may work nights and/or weekends Travel Required: Up to 10% of the time Our NORAD Operations Group Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided: Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space. Operations and maintenance of classified communications. Software development and integration. NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at: Cheyenne Mountain Space Force Station (CMSFS), Colorado Peterson Space Force Base (PSFB), Colorado Offutt Air Force Base, Nebraska Vandenberg Space Force Base, California Numerous sensor and forward operator sites around the world Description of Duties: The Help Desk Analyst III supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). Liaison between contract-company and government contract fulfillment. neXt and SMART-R Cross Domain Server manipulation, FORM-4 processing for outages and associated scheduling, Preparing and attending Command-level briefings, maintaining SCIF accreditation, Standard Operating Procedures (SOP) creation and updating, Operations Floor Checklist upkeep, and overseeing Secure Container 24/7 availability to meet customer and PWS requirements. neXt Line creation/maintenance customer service. ITE Account Management Using Work Order Management System (WOMS) and similar tools to assign and track trouble tickets for network, PC, laptop, KVM, printer, SMART.neXt, SMART-R, and other IT issues. Task effort includes manually handling, reviewing, and editing messages, turning on/off intercepts and equipment, line routing to alternate recipients. Recalling and servicing messages, as well as monitoring Mission System(s) health and initiating specialized troubleshooting techniques. Perform log analysis; data line alternate routing; Perform startups, reboots, server swaps, Backup and Restoration of the CDS system(s). Supporting Readiness Exercises, planned monthly relocations, and unplanned real-world events. Performing all other duties as required to support the 21 CS mission. Resumes, in month and year format, must be submitted with application in order to be considered for the position. Willingness to execute all required Mission, Company, and Government required training, to also include MDC crew qualification administration certification. Experience in handling and protecting Top Secret/Secret Compartmented Information (SCI), data, and systems. Able to work flexible shifts as required, including days, nights, weekends, and holidays. Willingness to prioritize and quickly respond to customer requests. Reliable all-weather transportation and ability to remain on site for extended periods of time during emergencies and operations readiness exercises (drills). Technical and communications skills to enable effective dialogue between internal and external customers, at all levels. Knowledge of and successful experience with DoD cryptographic equipment and related material handling and use. Knowledge of and successful experience with troubleshooting computer systems, networks, and operating systems, including Solaris, Unix, and/or Linux. Basic knowledge of, and experience with Department of Defense messaging and Data Secure Transport messaging systems. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave. The position for which you are applying requires a US Department of Defense security clearance. a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country. Compensation Details: $100,000 to $110,000 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. We encourage you to check on the status of your current job applications with us. For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients. Our headquarters are in Chantilly, VA. Find us online at

If you need a reasonable accommodation for any part of the employment process, please contact us by email at you need assistance, please reach out to EEO including Disability/Protected Veterans Labor Laws Posters Amentum has become aware of unauthorized individuals who are falsely using the Amentum name and /or logo in an attempt to solicit fees from potential job seekers. These deceptive and unauthorized individuals are soliciting money, promising placement in a position with Amentum. Please note any communication requesting any amount of money in exchange for employment with Amentum is fraudulent. These communications do not originate from Amentum and are not associated with the recruitment process. Amentum and its affiliates never charge candidates fees or payments of any kind in order to secure employment. As a precaution, we recommend you do not disclose personal or financial details to anyone as a response to an unsolicited email, social media, or dating website request. Amentum will never as ask for a placement fee or any other fee to expedite the hiring process. If you are contacted by anyone offering employment with Amentum, you should never be asked to pay a fee for recruiting. Amentum personnel will always send email from an identifiable corporate account (ending in @amentum.com) and never from a public email account like Yahoo!, Google, Gmail, or Hotmail. If you are contacted regarding a fraudulent employment proposal, we encourage you to alert your local law enforcement agency/police authority. To read more about Amentum’s commitment to ethics, please click here.