Water Utility Customer Service Representative

Job Description

Job Description

Water Utility Customer Service Representative  
Location: Spring, TX 77373
Pay Rate: $16/hr
Schedule: M-F, Day Shift, 8AM - 4:30PM
Full Time

Overview:
Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. Services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems

Responsibilities:

• Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.
• Monthly billing, processing customer payments, preparing bills, and making adjustments.
• Data entry and editing system-generated reports for accuracy
• Investigate billing discrepancies, process past due notices, process billing and fines as related to utility billing.
• Handling work orders for service disconnections, reconnections, and new orders.
• Service turn on and off: Processing requests to turn water service on and off.
• Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.
• Database management: Inputting and querying databases to make financial adjustments and prorate changes.
• Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues

Other responsibilities may include:

• Verifying credit and deposit information
• Reviewing customer correspondence
• Providing information about community financial assistance resources
• Reviewing income eligibility applications, tax returns, and transcripts

Required Qualifications :

• Fluency in English
• Bilingual English/Spanish is preferred but not required
• Minimum high school diploma or equivalent
• Utility company experience is  preferred but not required
• Analytical Skills
• Basic Computer knowledge

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Today’s job market is ultra-complex. Placing just the right people into just the right jobs doesn’t happen by chance. It’s a science. At PrideStaff, we’ve mastered the art of staffing to help our clients and candidates achieve their goals. Whether you’re a company looking for a true partner, or a job seeker looking to land a new position, PrideStaff experts eliminate guesswork and get results.

Company Description

Today’s job market is ultra-complex. Placing just the right people into just the right jobs doesn’t happen by chance. It’s a science. At PrideStaff, we’ve mastered the art of staffing to help our clients and candidates achieve their goals. Whether you’re a company looking for a true partner, or a job seeker looking to land a new position, PrideStaff experts eliminate guesswork and get results.