Dealer Success Manager

Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process Partner with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals Support POD sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle Drive process improvements aligned with customer outcomes and the Capital One Sales Process Provide subject matter expertise on processes and the Navigator Platform Troubleshoot product and process issues related to the Navigator Platform Visit dealerships frequently in-market to foster relationships and execute the customer enablement cycle Deliver specialized expertise during initial pitches and closing techniques Own seamless setup, expert training, and strategic ROI conversations Educate dealer stakeholders and gain buy-in to maximize technology and process value Requirements High School diploma, GED or equivalent certification At least 1 year of experience in Process Management At least 1 year of experience in Relationship management Dedicated, disciplined sales professional who excels in a team environment Expertise in process improvement Strong interpersonal and analytical skills Attention to detail and ability to adapt to a dynamic agile environment Ability to communicate and influence partners across the company and multiple organizational levels Customer-centric approach with ability to train users and drive tool adoption Ability to deeply understand the product and quickly troubleshoot technical issues Ability to travel up to 50% within the United States Capital One will not sponsor a new applicant for employment authorization for this position Core Competencies Demonstrates expertise in Process Management and Relationship Management while driving customer adoption and retention for the Navigator Platform. Possesses strong analytical skills and a customer-centric approach to enhance dealer engagement and maximize technology value. Highest-signal resume keywords Process Management Relationship Management Process Improvement Customer-Centric Approach Technical Troubleshooting ATS Optimization Keywords Soft Skills Interpersonal Skills Analytical Skills Attention to Detail Adaptability Certifications & Qualifications High School Diploma GED Industry Keywords Sales Process Customer Adoption Customer Retention Market Strategies Dealer Stakeholders Tools & Technologies Navigator Platform #J-18808-Ljbffr Jobtailor