Overnight Contact Center Representative (W/ Onsite Training, Hoover, Alabama)

Banker Contact Center

If you are passionate about making a difference in the lives of others, you'll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers:

• Help enrich our customer's lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education.
• Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact.

What's in it for you:

• The foundation you need to start your career in banking - a skillset you can use to improve customer's lives by helping them make better financial decisions.
• Comprehensive and ongoing training that provides you with opportunities to learn and grow.
• Ongoing feedback/coaching, mentoring and development from leaders that care.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

Who we are:

• Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better.
• We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way.
• An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/JD Power)

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

• High School Diploma or GED
• Onboarding includes three weeks' instructor led and two to four weeks on-the-job training
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.

Skills and Competencies

• Ability to adhere to policies, procedures and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Ability to work a flexible schedule which includes all hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking, and/or credit card services

Preferences

• One (1) year customer service or production experience

Start here, go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career!

Please note the schedule details for this position:

• Training will be onsite in Hoover, Alabama for 7 weeks Monday- Friday 8am-5pm
• Your overnight shift will start after the 7 weeks of training, and you will transition to remote work
• The remote overnight schedule is Wednesday-Saturday 7:00pm-6:00am CST.
• This position may be required to work holidays

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$35,748.02 USD

Median:

$42,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link.

Location Details

Riverchase Operations Center

Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans