Tasting Room Lead at Mercer Wine Estates

Job Description:

Mercer Estates, located in the Heart of Wine Country is hiring for our tasting room lead position. We are a family owned and operated company that takes pride in our employees and communities. We are looking for a dynamic leader who is customer service oriented. The ideal candidate possesses the ability to engage with customers by sharing their passion and knowledge of wine and is a skilled listener, detailed oriented, and never too busy to smile and provide exceptional performance.

Key Responsibilities:
•  Provide support for the Tasting Room Manager by assuming a lead role in his/her absence.
•  Assist in the daily opening and closing of the tasting room.
•  Instruct staff with helpful information on how to achieve sales goals and work with Tasting Room Manager to develop staff sales knowledge.
•  Provide enjoyable tasting experience and educational information to all guests. Promote positive public relations by providing a friendly and pleasant atmosphere.
•  Create strategies to promote wine and merchandise sales in conjunction with the Tasting Room Manager.
•  Maintain excellent hospitality and cleanliness to benefit the experience of all guests.
•  Maintain active items in point-of-sale system.
•  Assist in the daily operations of the tasting room, which include setting up tastings and ensuring tasting room associates have all the tools necessary to create memorable customer experiences.
•  Promote wine club development by adding members to the Carma Club.
•  Assume Lead duties in all consumer events-coordinating, communicating with Manager, executing event as the Lead in charge.
•  Foster strong teamwork by continuing to build relationships with co-workers and supervisors.
•  Recognize and minimize intoxication of visitors. Follow all State and Federal guidelines in conjunction with serving alcoholic beverages.
•  Foster self-development by taking initiative to increase sales and wine knowledge.
•  Assist Managers with shipping orders as needed.

Qualifications:
•  3-5yrs in the wine/hospitality industry with excellent customer service background.
•  Wine related experience including knowledge of wine and/or wine production.
•  Computer proficiency especially previous POS systems experience.
•  Proficiency with Microsoft Office products.
•  Solid track record of success in previous positions.
•  Must be dependable, reliable, and motivated.
•  Must be customer service oriented, a strong leader, and detailed oriented.
•  Ability to lift material/product up to 50 pounds, repeatedly.
•  Ability to work weekends and some nights with Monday through Wednesday off.
•  Ability to work extensive hours on your feet.
•  Adaptability and willingness to work in a constantly changing environment.
•  Strong oral and written communication.
•  Professional appearance.
•  MAST Class Permit from Washington State & Food Handlers Permit (or ability to obtain each within 30 days)

Benefits:
•  Competitive hourly wage DOE
•  Paid Time Off- Vacation, Sick, and 5 Holidays
•  Medical, Dental, Vision, Long Term Disability & Life Insurance
•  401(k) Retirement Plan with employer match

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