Patient Registration Representative - Bilingual Required
Family Health Centers Louisville
Front Desk Coordinator
PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. BILINGUAL REQUIRED
PRIMARY DUTIES AND RESPONSIBILITIES
- Responsible for registering patients and scheduling patient visits
- Provide appointments to patients using scheduling guidelines
- Make pre-appointment calls.
- Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit.
- Process patient payments
- Collect and post payments on patient accounts into EPM
- Reconcile and close daily batch at end of business day
- Performance of administrative duties
- Answers phone calls and handles incoming and outgoing faxes
- Obtains release of information requests
- Assist patients with information requests
- Attendance
- Ensures attendance and hours worked are accurately recorded in computerized timekeeping system
- Properly manages PTO hours
- Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekends
GENERAL DEVELOPMENT
- Requires basic organizational skills, typically to organize own work
- Job duties require the ability to work independently and as part of a team
- Job duties are typically performed in response to workflow or ongoing direction by supervisors or others
- Employees are able to effectively select from alternatives to situations encountered on the job
- Employees focus is primarily on their own work
- Duties require the compilation of information
PROFESSIONAL & TECHNICAL KNOWLEDGE
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required.
TECHNICAL SKILLS
- Ability to prepare basic correspondence and simple reports using computer.
- Ability to create, send and manage email.
- Ability to use a multi-line phone system
- Ability to access web-based applications and other computer programs.
- Fully functional in use of the EPM program
Vacancy posted 3 days ago
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