Operations and Client Services Administrator

Benefits:

Competitive salary

Opportunity for advancement

Training & development

Operations & Client Services Administrator

Nanny & Companion Care Services Company Hourly Role with Commission

Position Summary

We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services Administrator to support the rapid growth of our fast-paced nanny and companion care company. This role is ideal for someone who thrives in a dynamic environment, enjoys building relationships, and can confidently balance sales, operations, recruiting, and client management responsibilities.

The ideal candidate is a strong communicator with excellent people skills, the ability to build quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth day-to-day operations while helping grow the business through client engagement, lead generation, recruiting, and community presence.

This is a hands-on role requiring autonomy, flexibility, professionalism, and the ability to multitask while maintaining exceptional customer service.

Key Responsibilities

Client Relations & Sales

Build strong relationships with prospective and existing clients through excellent communication and customer service

Conduct consultations with families and clients to assess care needs and recommend appropriate services

Develop quick rapport and trust with clients, caregivers, and community partners

Follow up on inquiries, leads, and referrals in a timely and professional manner

Assist with converting leads into active clients through relationship-based sales

Maintain high client satisfaction and support ongoing retention efforts

Resolve client concerns professionally and efficiently

Social Media & Lead Generation

Support business growth through social media engagement and outreach

Assist with content creation, posting, and community engagement across platforms (Facebook, Instagram, LinkedIn, etc.)

Identify and pursue lead generation opportunities through networking, digital marketing, and community relationships

Monitor inquiries generated from social media and marketing efforts

Represent the company professionally online and in the community

Recruiting, Hiring & Onboarding

Recruit, screen, and interview nanny and companion care candidates

Coordinate onboarding processes, orientation, and training documentation

Verify references, credentials, and employment eligibility

Assist with caregiver matching and placement coordination

Maintain employee records and compliance documentation

Support employee engagement and retention initiatives

Administrative & Operations Support

Manage caregiver and client scheduling in a fast-paced environment

Assist with payroll processing and timesheet review

Perform data entry and maintain accurate records within scheduling/CRM systems

Support office operations, organization, and workflow efficiency

Maintain confidentiality and professionalism with sensitive information

Assist leadership with special projects and operational initiatives

Community Outreach & Events

Attend networking events, community outreach opportunities, and business development meetings

Represent the company professionally at in-person events

Build referral relationships with community organizations, healthcare professionals, schools, and local businesses

Assist with marketing and brand visibility initiatives

Travel Requirements

Occasional local and regional travel for events, meetings, recruiting, or business development

Travel expected to be less than 10%

Qualifications

Required Skills & Experience

Previous experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred

Strong interpersonal and communication skills

Ability to build quick rapport and maintain professional relationships

Experience with scheduling, onboarding, or employee coordination

Comfortable working in a fast-paced, rapidly growing environment

Proficient with technology, scheduling systems, Microsoft Office, Google Workspace, and social media platforms

Strong organizational and multitasking abilities

Ability to work independently and prioritize effectively

Preferred Qualifications

Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or client services

Experience with social media marketing or lead generation

Recruiting or staffing experience

CRM or scheduling software experience

Event coordination or community outreach experience

Desired Personality Traits

We are looking for someone who is:

Charismatic and personable

Self-motivated and proactive

Flexible and adaptable

Organized and detail-oriented

Autonomous and able to work independently

A strong team player

A confident communicator and relationship-builder

Professional under pressure

Positive, energetic, and solutions-focused

Comfortable taking initiative and leading when needed

Physical & Work Requirements

Ability to work in both office and community settings

Ability to sit, stand, and use standard office equipment

Occasional evening or weekend event attendance may be required

Why Join Us?

Opportunity to grow with a rapidly expanding company

Dynamic and supportive work environment

Meaningful work helping families and individuals receive quality care

Opportunity for leadership and career advancement

Collaborative team culture with strong community impact