Customer Insights Analyst

The Audience & Customer Data Analyst is responsible for transforming customer and audience-level data into actionable insights that inform marketing strategy, audience targeting, and performance optimization. This role blends customer data expertise, analytical rigor, and cross functional collaboration to support data-driven decision making for marketing and business stakeholders. Success in this role requires strong customer data fluency along with a deep understanding of the customer journey and effectively analyzing and communicating audience-level performance across touchpoints. Key Responsibilities Audience Strategy Lead audience strategy and targeting approach for their assigned brand across media, CRM, and site Drive audience insights and profile analysis to inform targeting strategy and support personalization efforts Own new audience processes, documentation, and communication to shape audience builds, activation and measurement requirements Manage internal audience roadmap with goals, KPIs, and timing to scale best practices Data Analysis Analyze customer and audience-level data to identify behavioral patterns, funnel progression trends, and conversion outcomes Evaluate segmentation logic and audience strategies, identifying improvement opportunities based on performance Conduct root-cause and cause-and-effect analysis to understand drivers of business and marketing performance Cross-Functional Collaboration Collaborate closely with internal and external stakeholders to align on campaign needs, taxonomy, audience development timelines, and channel-specific delivery requirements Support stakeholders in understanding data logic, analytical outcomes, and audience-level implications Respond to ad hoc analytical requests from leadership in fast paced environments Basic Qualifications: Bachelor's degree 5+ years of experience in digital paid media, with exposure to audience strategy, data-driven planning, and activation Strong understanding of programmatic media, platform targeting capabilities, identity solutions, and audience management workflows Deep analytical and problem-solving skills, with the ability to interpret complex datasets and derive meaningful insights Experience working with customer data, audience segmentation, or customer journey analytics Proven ability to collaborate with cross functional teams, external partners, and stakeholders at multiple levels Strong verbal and written communication skills with the ability to translate technical findings into business relevant insights Preferred Qualifications: Experience with Customer Data Platforms (CDPs) and audience modeling Familiarity with marketing measurement, CRM programs, or multitier marketing environments Demonstrated experience leading audience-led testing, measurement frameworks, and performance reporting initiatives Automotive industry experience The Audience & Customer Data Analyst is responsible for transforming customer and audience-level data into actionable insights that inform marketing strategy, audience targeting, and performance optimization. This role blends customer data expertise, analytical rigor, and cross functional collaboration to support data-driven decision making for marketing and business stakeholders. Success in this role requires strong customer data fluency along with a deep understanding of the customer journey and effectively analyzing and communicating audience-level performance across touchpoints. Key Responsibilities Audience Strategy Lead audience strategy and targeting approach for their assigned brand across media, CRM, and site Drive audience insights and profile analysis to inform targeting strategy and support personalization efforts Own new audience processes, documentation, and communication to shape audience builds, activation and measurement requirements Manage internal audience roadmap with goals, KPIs, and timing to scale best practices Data Analysis Analyze customer and audience-level data to identify behavioral patterns, funnel progression trends, and conversion outcomes Evaluate segmentation logic and audience strategies, identifying improvement opportunities based on performance Conduct root-cause and cause-and-effect analysis to understand drivers of business and marketing performance Cross-Functional Collaboration Collaborate closely with internal and external stakeholders to align on campaign needs, taxonomy, audience development timelines, and channel-specific delivery requirements Support stakeholders in understanding data logic, analytical outcomes, and audience-level implications Respond to ad hoc analytical requests from leadership in fast paced environments Basic Qualifications: Bachelor's degree 5+ years of experience in digital paid media, with exposure to audience strategy, data-driven planning, and activation Strong understanding of programmatic media, platform targeting capabilities, identity solutions, and audience management workflows Deep analytical and problem-solving skills, with the ability to interpret complex datasets and derive meaningful insights Experience working with customer data, audience segmentation, or customer journey analytics Proven ability to collaborate with cross functional teams, external partners, and stakeholders at multiple levels Strong verbal and written communication skills with the ability to translate technical findings into business relevant insights Preferred Qualifications: Experience with Customer Data Platforms (CDPs) and audience modeling Familiarity with marketing measurement, CRM programs, or multitier marketing environments Demonstrated experience leading audience-led testing, measurement frameworks, and performance reporting initiatives Automotive industry experience At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. #J-18808-Ljbffr