Wendy's Shift Supervisor

Job Description

Job Description

Start your career at Wendy’s and be part of a team that supports your success. We provide the tools and resources for your growth. Your success is important to us, and we're here for you!

As a Wendy’s Shift Supervisor, you will play a crucial role in providing an amazing customer experience. The Shift Supervisor will set the tone for the Wendy’s customer experience and bring the great Wendy’s taste to life. The Shift Supervisor supports the Assistant Manager and General Manager by ensuring day-to-day business operations run smoothly and meet Wendy’s standards. 

Key responsibilities include making sure Crew Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Crew Members to work and customers to visit. 

Job responsibilities include, but not limited to:

• Drive excellent customer service and maintain company standards.
• Oversee a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied.
• Draw up weekly schedules, order merchandise, and assist the General Manager with training, recruiting, promotions and planning.

• Perform duties of a dining room cashier, drive-thru cashier, and drive-thru outside order taker
• Ensure food safety, quality, and sanitation. This includes but is not limited to receiving shipments and maintaining proper storage of ingredients and supplies.

• Trains, monitors, and reinforce food safety procedures.
• Ensure the facility and equipment are maintained to Wendy’s standards.

• Follow proper opening and closing procedures.
• Maintain guest and employee safety.

Minimum Qualifications:

• 18 years or older
• Obtain a food handler’s certificate according to state or local requirements.
• Legally authorized to work in the United States
• Must have reliable transportation.
• Maintain a professional appearance and good hygiene standards. 
• Ability to work flexible hours, arrive at work on time and be dependable.
• One year supervisor role

Requirements: 

• Ability to contribute to the team and maintain a positive attitude and strong work ethic.
• Demonstrate a friendly attitude and great customer service skills.
• Enthusiastically help with various tasks as required.
• Act in a friendly, courteous, and helpful manner with guests and co-workers. 
• Strong verbal, reading, strong math skills.
• Communicate ideas, suggestions, and concerns in a constructive and professional manner.
• Make timely decisions to meet guest and business needs appropriately.
• Perform effectively and safely with minimal direct supervision.
• Ability to make quick and appropriate decisions.
• Exert a high degree of energy and drive to meet customer demands.
• Take ownership and responsibility to solve problems.

Physical Requirements: 

• Able to lift 10-40 pounds, reach with arms and hands, stand, and walk for long periods.

Disclaimer:   You are applying to Cotti Foods Group, a franchisee of Wendy’s Corp. Franchisees are independent business owners who set their own wage and benefits programs that can vary among franchises.