Front Desk Agent

Job Description

Job Description

The Club ambassador/ Front Desk Agent plays a vital role in creating a welcoming and memorable experience for all members and guests. This position serves as the first point of contact at the Club, providing exceptional customer service during check-in, check-out, and throughout the guest stay, while upholding the Club’s service and hospitality standards.

Responsibilities

• Greet members and guests promptly with a warm and sincere welcome.

• Check guests in and out efficiently and courteously, confirming reservations, room rates, and method of payment.

• Provide accurate information about Club amenities, events, services, and local attractions.

• Knowledge of Opera Cloud- Not required but preferred.

• Respond promptly to member and guest requests, questions, and concerns with professionalism and care.

• Maintain a thorough knowledge of current room rates, packages, and promotions.

• Handle all cash, credit card, and check transactions accurately; balance the assigned cash drawer at the end of each shift.

• Process guest payments, vouchers, and adjustments as needed.

• Issue and program room keys; ensure confidentiality and security of all guest information.

• Answer phone calls courteously, transfer calls appropriately, and relay messages accurately.

• Retrieve and distribute mail, packages, and faxes to guests as needed.

• Maintain cleanliness and organization of the front desk and lobby area.

• Communicate effectively with other departments (Housekeeping, Engineering, Security, Food & Beverage) to ensure seamless guest experiences.

• Follow all safety, security, and emergency procedures as required by the Club.

• Complete shift checklists and reports accurately and on time.

• Uphold the Club’s values and service standards at all times.

Qualifications

• Education: High School Diploma or equivalent required.

• Experience: Minimum 1 year of customer service or front desk experience preferred (hospitality or club environment a plus).

• Strong interpersonal and communication skills.

• Excellent attention to detail, organization, and follow-through.

• Proficient in computer systems and ability to learn property management software.

• Ability to work in a fast-paced environment while maintaining professionalism and composure.

• Flexible schedule, including weekends, evenings, and holidays.

• Reliable and punctual attendance required.

Physical Requirements

• Ability to stand for extended periods of time.

• Light work: may occasionally lift or move up to 20 pounds.

• Frequent walking, bending, and use of hands to operate computers and office equipment.