Police Dispatcher

Location: Logistics Building

• High school graduate or GED.

• Prefer previous law enforcement experience.

• None

• Must obtain within one year from date of hire or placement in role Basic Telecommunications Certification from the State of Texas.

• Must pass extensive background investigation.
• Must pass a pre-employment polygraph.
• Must be able to demonstrate multi-tasking abilities.
• Must be able to demonstrate a working knowledge of personal computers.
• Must have effective written and oral communication skills.
• Must be able to make sound judgments.
• Must remain calm and effectively respond during stressful and/or high pressure emergency situations.
• Must deal with the public and fellow employees in a tactful and diplomatic manner.

• Receive, record, and process requests for service or assistance and radio dispatch officers to provide appropriate police response.
• Operate National and State Criminal Information Network Systems. Maintain the confidentiality of all data entered or removed from the system including system activities.
• Provide supervisors with information concerning access authorizations into hospital units, offices, and restricted parking areas to prevent unauthorized access by unauthorized persons.
• Monitor Parkland Fire Alarm System. Dispatch appropriate responses ensuring safety and security of patients, visitors, employees and Parkland facilities.
• Monitor Closed Circuit Television Systems observing internal and external locations of Parkland facilities ensuring the safety and security of all persons and facilities.
• Stay abreast of the latest developments, advancements and techniques used in police communication operations.
• Maintain a working knowledge of current laws, policies, procedures, and regulations that impact or govern law enforcement and public safety.
• Monitor and report Communications Center equipment malfunctions, inform supervision of problems and initiate repair requests to ensure equipment remains operational.
• Accurately record and/or distribute police department confidential information requests to appropriate supervisory staff and administrative officials of the department as requested.

• Parkland is offering a $5,000 hiring incentive for eligible Dispatcher candidates.
• To qualify for this incentive, applicants must: Not be current Parkland employees and must not have been employed by Parkland within the past 12 months