Client Care Specialist

Job Description

OPTI STAFFING GROUP IS HIRING!

Opening: Client Care Specialist

Pay: $20-$23.00/hr
Schedule: Monday - Friday
Start Date: ASAP


Opti Staffing Group is partnering with a local behavioral health organization seeking a compassionate and detail-oriented Client Care Specialist to coordinate the intake process for new and returning clients. This is a patient-facing administrative position that serves as an important connection between clients, guardians, referral sources, providers, programs, and the billing department.


The ideal candidate will be professional, dependable, highly organized, and capable of providing excellent client service while accurately handling confidential information, financial documentation, and appointment scheduling. Previous experience working with health insurance programs such as Medicaid, as well as experience in a medical or behavioral health environment, is highly preferred but not required.


What You'll Do:

• Coordinate the intake process for new and returning clients
• Manage referrals and track prospective clients through the point-of-entry process
• Serve as a primary point of contact for clients, guardians, referral sources, providers, programs, and billing staff
• Collect, review, and enter client registration, demographic, and financial information
• Obtain required documentation and track expiring releases of information
• Verify insurance eligibility and benefits online and by phone
• Enter accurate insurance and payer information into the electronic health record system
• Help clients understand insurance benefits, treatment costs, informed-consent requirements, and financial-assistance options
• Initiate and track financial-assistance applications when applicable
• Assist clients with Medicaid applications and communicate with the Alaska Division of Public Assistance regarding application statuses
• Schedule assessments, program intakes, ongoing appointments, and telehealth visits
• Scan and maintain client documentation within the electronic health record
• Support quality assurance, reporting, audits, accreditation, licensing, and process-improvement projects
• Maintain client confidentiality in accordance with federal, state, and organizational policies
• Assist with additional administrative and departmental responsibilities as needed

What We're Looking For:

• High school diploma or GED is required
• Education in health information management is preferred
• Experience with health insurance, Medicaid, billing, or eligibility verification is highly preferred
• Experience in healthcare, behavioral health, medical intake, or a related environment is highly preferred
• Strong administrative, customer service, and communication skills
• Willingness to learn insurance, billing, and intake processes
• Excellent organization, attention to detail, and follow-through
• Ability to multitask and handle confidential client information professionally
• Flexibility to work daytime and evening hours when needed
• Valid Alaska driver's license, acceptable driving record, and reliable transportation
• Ability to travel when required and occasionally lift up to 25 pounds
• Ability to pass a criminal background check

Why Apply?

• Full-time opportunity available immediately
• Meaningful position helping clients access important services
• Opportunity to build experience within the healthcare and behavioral health field
• Work closely with clients, providers, programs, and billing professionals
• Become an important part of a mission-driven local organization

If you are a compassionate and organized professional who enjoys helping people, coordinating important details, and providing excellent client service, we want to hear from you!


NEXT STEPS:
Just hit the "Apply" button above and you're halfway home!
Or, send your resume to [email protected] or call View phone number on click.appcast.io , and we'll set up a time to meet!


Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.


Opti is the recruiting partner for some of the country's leading companies-offering hiring solutions you can't find anywhere else.


Our recruiters will take the time to get to know you, understand what you're looking for in a job, and then present job opportunities that are a good fit for your skills and experience.

Meet Your Recruiter

Danielle Luberto


About Anchorage, AK

Ready to embark on an exciting career journey in Anchorage, Alaska? Explore our job opportunities and discover the endless possibilities for growth and success in this vibrant city. Anchorage, the largest city in the state of Alaska, offers a unique blend of urban amenities and breathtaking natural landscapes. Imagine being able to immerse yourself in the rich history and culture of the Alaska Native Heritage Center, catch a show at the Alaska Center for the Performing Arts, or witness the stunning Northern Lights at Flattop Mountain. Savor the delicious local seafood cuisine, go kayaking in the pristine waters of Turnagain Arm, or take a hike in Chugach State Park on your days off. Join us in Anchorage and experience a one-of-a-kind career adventure in the Last Frontier!