General Manager

Description

WHO WE ARE

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Loquita showcases authentic Spanish food including hot and cold tapas, wood-fired grilled seafood and meats, and seasonal paella. The Mediterranean climate and terroir of Santa Barbara County mirror that of Spain, making the translation of locally sourced produce, meats and seafood an ideal match. The wine list is comprised almost entirely of Spanish wines with exceptional local wines that pair well with the cuisine. Loquita’s cocktail list showcases Spanish vermouths, farmers’ market Sangria, hand-crafted cocktails and a rotating selection of Spain’s king of cocktails, the Gin Tonic.

MISSION & CORE VALUES

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

POSITION SUMMARY

As the General Manager of the restaurant, you are responsible for all Culinary and Front of House operations. The position of General Manager is truly about being a dynamic team leader and setting a positive tone for the entire restaurant to ensure that the operation is running efficiently, profitably and delivering the highest level of hospitality.

ACME TEAM MEMBER QUALITIES

• A strong and committed work ethic with an ever-present enthusiasm.
• A passion for work and knowledge of food and beverage.
• Someone who can lead and takes pride in teaching others.
• Someone who is honest and has integrity.
• Ability to multitask under pressure with a smile.
• A true team player, proactive and always going above and beyond.
• An eye for detail, cleanliness and organization.
• Someone who is humble and always willing to learn and get better.
• Someone who has the ability to make appropriate decisions in adverse situations.
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.

THE OVERALL ROLE OF THE GENERAL MANAGER IS TO:

• Responsible for development, oversight, and execution of operations.
• Support and oversee management in running all aspects of the restaurant.
• Increase overall sales and profitability and exceed budgeted financial benchmarks.
• Maintain a level of professionalism that proudly reflects the Acme brand.
• Maintain a positive and respectful work environment at all times.
• Hire qualified team members who reflect our brand.
• Lead, train, motivate and mentor all team members.
• Maintain a positive relationship and establish open lines of communication between BOH and FOH.
• Maintain cleanliness, safety, and organization of the kitchen.
• Set the tone for the staff every shift for service.
• Follow all Acme systems and policies.
• Comply with all applicable laws and guidelines in respect to federal, state and local agencies.

SPECIFIC JOB RESPONSIBILITIES AND TASKS:

FINANCIALS

As profitability is the key to success in any restaurant, it is critical that you are always aware of store sales and budgets. All financials are driven by weekly Ops statement. The General Manager will take an active role in meeting financial goals of the operation by working closely with the DRO & Executive Chef.

FOOD QUALITY AND MENU PLANNING

The General Manager is to ensure that all food and beverage is outstanding, keeping with our brand and consistent in presentation and taste within the Acme standards, maintaining core recipes, changing menus seasonally, costing product

KITCHEN MANAGEMENT

As General Manager you are entirely responsible for the food coming out of the kitchen and the team members who work there. Utilizing the required systems and procedures to maintain consistency, build creativity and foster the growth of the team.

STAFF AND SCHEDULING

As General Manager, you are responsible for proper staffing of all FOH & BOH positions of the operation. Oversight of hiring, training and performance management.

TRAINING/ INITIAL & ONGOING

As training is one of key components to the success of our restaurants, you are responsible for delivering the Acme culture to your entire team. Daily coaching and side-by-side development is at the core of our brand, and is essential to our restaurants executing at a consistent high level.

STATE OF THE RESTURANT

The aesthetic and overall cleanliness and condition of the restaurant is an essential part of the Acme experience. Management of maintenance and cleanliness in coordination with the DRO & Executive Chef. Following all Health Department requirements and standards.

HOSPITALITY AND FLOOR PRESENCE

In addition to service, guests return when they enjoy the food. As a General Manager, you will get to know our guests and the greater community by participating in media events, taking time to meet and develop relationships with guests, leading by example.

HUMAN RESOURCES

The General Manager will consistently hold team members accountable to the policies and standards of Acme Hospitality while also delivering and fostering a supportive culture. The General Manager will never ignore situations and always take corrective action in a way that builds respect and the strength of the overall team.

MARKETING

The General Manager will work closely with the Marketing Team by collaborating on initiatives, collateral, social media, local trends and special events.

REPORTING STRUCTURE:

• The General Manager reports to the Director of Restaurant Operations.

SUPERVISORY REQUIREMENTS:

• The General Manager oversees and manages all FOH & BOH Manager team members.

TRAVEL REQUIREMENTS:

• The General Manager may be asked to travel periodically.

JOB STATUS:

• Exempt

IMPORTANT NOTICE

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

Requirements

REQUIRED EDUCATION AND WORK EXPERIENCE

• 2-4 years in related position required in an upscal restaurant setting
• Advanced knowledge of food professional principles and practices.
• Hospitality or Culinary Degree preferred
• Excellent knowledge of Operations Systems.
• Excellent communication skills.

Acme Management Team member Qualities:

• A strong and committed work ethic with an ever-present enthusiasm.
• Food Handler Manager Card